wms
Customer Service Agent
Miami, FL
Sponsorship not specifiedDetected 13 days ago
CRMCustomer SupportCommunication
About the role
- We have a fantastic opportunity for a Customer Service Agent to join our team of talented property professionals.
- As a Customer Service Representative, you are the face of our community.
- You'll be the first point of contact for residents, guests, and visitors - handling inquiries, resolving concerns, and ensuring every interaction reflects our commitment to exceptional service.
Responsibilities
- Provide outstanding customer service to residents and guests in a professional and friendly manner, including greeting residents and prospects as they enter/exit the building
- Manage community amenities and activities, prepare amenities/facilities as needed
- Monitor front desk activity, manage visitor access, and report any safety concerns
- Assist with CRM queue, tracking resident requests in Yardi and maintain logs
- Verify work orders and ensure vendors comply with building policies
- Maintain a welcoming and professional environment at all times
- Follow safety procedures and maintain a safe work environment
- Perform other job-related duties as assigned.
- Ready to lead a community where people are proud to call home?
Requirements
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Nice to have
- Bilingual (English/Spanish) preferred
- Strong communication and interpersonal skills
- A genuine passion for helping people
- Ability to multitask in a fast-paced environment
- Professional demeanor and positive attitude
- Prior customer service experience required
- High school diploma or equivalent
- Minimum 2 years of leasing, sales, or hospitality experience preferred.
Compensation
- 2 floating days per year
Benefits
- Monthly Leasing and Renewal Bonus
- 120 hours PTO in the first year, increases progressively with tenure
- Medical/Dental/Vision benefits subsidized and provided on day one
- Employee recognition monetary reward, Commuter Benefits, Employee Referral Program, Professional Development Training
Equal opportunity
- We are an equal opportunity employer.
This listing is sourced directly from wms's careers page and normalized into a canonical job model.