Terac
Frontline ITSM Analysts: 30-Minute Interview on Ticket Workflows
United States
Sponsorship not specified$38k-$63kDetected 5 days ago
ReactCustomer Support
About the role
- HOW IT WORKS You will join a 30-minute remote video call to discuss your current case management processes.
- We will ask you to walk us through a typical shift, detailing how you select and resolve tickets.
- You will also react to a few hypothetical queue scenarios and explain your decision-making rationale.
Responsibilities
- Describe how you prioritize and resolve incoming support cases.
- Current frontline ITSM analyst or customer support professional.
- Terac is building the world's largest pool of vetted human experts for AI.
Requirements
- The conversation is entirely verbal, with no screen sharing required.
Skills
- Learn more at terac.com https://terac.com or on YouTube at @jointerac https://www.youtube.com/@jointerac.
Compensation
- Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
This listing is sourced directly from Terac's careers page and normalized into a canonical job model.