lhw
Associate Manager, Digital Product Operations & Governance
New York, New York · Full-time
Sponsorship not specifiedDetected 20 days ago
AccessibilityProject ManagementGoogle AnalyticsCommunicationCollaborationProblem SolvingAdaptabilityOrganizational Skills
About the role
- The Leading Hotels of the World is seeking a n A ssociate Manager, Digital Product Operations & Governance to support the execution, governance, and continuous improvement of digital products and content experiences across LHW's digital ecosystem. This role is responsible for coordinating digital initiatives, managing digital product backlogs, supporting
- content governance processes, and ensuring high-quality execution across traveler-facing and travel advisor-facing digital platforms.
Responsibilities
- Coordinate the execution, enhancement, and ongoing support of digital products and platforms, with a primary focus on travel advisor-facing experiences, including Advisor.lhw.com and related tools, while supporting traveler-facing platforms such as lhw.com, mobile applications, and other digital capabilities as business needs require.
- Manage and maintain digital product backlogs, ensuring requests are documented, prioritized, and aligned with business and operational needs.
- Gather, document, and refine business requirements, user stories, acceptance criteria, and functional specifications.
- Partner with business stakeholders, IT, and external vendors to ensure timely and effective delivery of digital enhancements, releases, and operational improvements.
- Support release planning, deployment activities, launch readiness, and pos t-release validation across digital platforms.
- Coordinate investigation and resolution of Level 2 web and mobile application issues with internal teams and external vendors, ensuring timely communication, follow-through, and operational support.
- Support ongoing optimization efforts based on user feedback, business needs, and digital performance.
- Support digital governance, compliance, and content quality initiatives across LHW's digital ecosystem.
- Maintain governance standards, processes, and documentation to promote consistency, quality, and adherence to organizational guidelines.
- Partner with Marketing, Brand, Operations, IT, Legal, and other stakeholders to support content standards, publishing workflows, and governance requirements.
Nice to have
- Position Overview
- This is a full-time position located in New York City.
- Digital Product Operations & Del i very
- Coordinate initiatives through discovery, development, testing, deployment, and post-launch validation.
- Coordinate user acceptance testing (UAT) and quality assurance activities to ensure releases meet business, content, and user experience requirements.
- Track and communicate project status, risks, dependencies, and issue resolution activities.
Compensation
- NY Grade 7 - $ 8 0,000 - $ 90,000
- Target Annual Incentive bonus: 1 0%
- Actual compensation within salary range will be dependent upon the individual's skills, experience, and location.
- The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions.
- 401(k) company match up to 4% of salary
- Up to $500 travel credit that supports and encourages our employees' passion for travel
Benefits
- Here is just a preview of the benefits we offer:
- 22 days of Paid Time Off (PTO), 11 paid holidays, including birthdays as a floating holiday
- Medical coverage available within the first month
- Health Savings Account (HSA) with Company contribution
- Up to $500 for home office setup credit
Equal opportunity
- www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld
- LHW is an equal opportunity employer.
- LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.
This listing is sourced directly from lhw's careers page and normalized into a canonical job model.