Innergy1

Innergy1

Technical Support Specialist

Toronto, ON, Canada

Sponsorship not specifiedDetected 30 days ago
AccessibilityProcess ImprovementERPCustomer SupportIntercomAutoCADCAMCommunicationCollaboration

> stay_score

odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.

Lottery odds assume a STEM candidate.

Personalize to your clock →

> community_outcomes

No reports yet — be the first to help the next applicant.

About the role

  • What truly sets INNERGY apart is our people.
  • This role bridges client experience, technical excellence, and AI innovation, directly impacting customer satisfaction, operational efficiency, and product improvement.
  • Accessibility & Work Environment INNERGY is committed to providing an inclusive and accessible work environment.

Responsibilities

  • Client Support & Experience
  • Manage and resolve client issues through Intercom and Microsoft Dynamics, ensuring responses meet SLAs and deliver a consistently positive experience.
  • Communicate complex technical concepts clearly and empathetically to build client confidence and trust.
  • Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations.
  • Support workflows including CAD integration, library configurations, and manufacturing processes to ensure seamless design-to-production operations.
  • Develop and maintain a knowledge base of reusable responses, how-to articles, and best practices.
  • Create detailed, reproducible bug reports from client issues.
  • Collaborate with Engineering and Product teams to drive fast, high-quality fixes.
  • Identify trends and partner with peers to refine workflows and elevate the overall support experience.
  • 2+ years in a technical support role, ideally within CAD/CAM software, design applications, or manufacturing technology.

Requirements

  • Proficiency with support platforms such as Intercom, Microsoft Dynamics, or similar systems.
Apply directly at Innergy1 →Create a free account for alerts like thisView Innergy1 immigration profile

This listing is sourced directly from Innergy1's careers page and normalized into a canonical job model.