Kin Insurance
Instructional Designer
Remote (United States) · Full-time
Sponsorship not specifiedDetected 1 hour ago
RESTLLMsCanvaConfluenceCustomer SupportAPI TestingAR/VRCommunicationPlain LanguageUnderwriting
About the role
- We're looking for an Instructional Designer to help our Operations teams adapt quickly and confidently as processes evolve, systems change, and new products launch.
- This role sits at the center of operational readiness - transforming complex information into clear, practical learning experiences and knowledge resources that help agents succeed in fast-paced customer interactions.
- This role is especially important as Kin continues to grow and introduce new capabilities that require speed, consistency, and operational clarity across frontline teams.
Responsibilities
- Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
- Lead the organization, accuracy, and governance of Kin's operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
- Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
- Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
Requirements
- Please only apply if you are able to live and work full-time in one of the states listed above.
- Applicants must be able to live and work full-time in Ontario to be considered.
- 1-2 years of experience in knowledge management, content management and knowledge strategy.
- direct sales or servicing experience not required.
- Strong written communication skills with the ability to translate complex operational concepts into concise, plain-language guidance for frontline teams.
Compensation
- Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
Benefits
- Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
- Multiple medical plan options, plus dental and vision coverage
- Company-funded HSA contributions (based on medical plan selection)
- Company-paid life insurance and short-term disability
- A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
- Access to mental health support and confidential counseling resources
- Flexible PTO for exempt employees (most employees take 15-20 days per year), plus 8 company-observed holidays
- Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
- Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
- Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
- Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
- Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
Company info
- Kin makes life simpler, more affordable, and better for homeowners - especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive.
- Using data, technology, and thoughtful human support, we're building products that are clear, fair, and help homeowners feel confident - so homeowners aren't left behind when they need help most.
- Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 14 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:
- Built In Chicago's Best Places to Work, Midsize Companies (2021-2026)
- Kin makes life simpler, more affordable, and better for homeowners - especially in the places where climate risks, rising costs, and outdated systems make it harder.
- We start with smarter homeowners insurance and expand to everything homeowners need to thrive.
- Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states.
- We serve customers in 14 states (and counting).
- Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:
- Forbes' America's Best Startup Employers (2026)
- Inc. 5000 Fastest-Growing Private Companies
- Forbes' Fintech 50 (2023-2026)
- Great Places to Work Certified (May 2024-May 2027)
- Most importantly, we're building Kin to be a place where people do meaningful work with real impact - for our customers, our communities, and each other.
- We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings.
- To learn more about how we work and what we're building, visit kin.com http://kin.com and see how we work https://www.linkedin.com/company/kin-insurance/life/kin/.
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