Hendrick Manufacturing
Service Assistant
BMW of South Austin
Sponsorship not specifiedDetected 15 days ago
AccountingHRCustomer SupportLeadershipCommunicationMicrosoft Office
About the role
- Responsible for scheduling service to be performed.
- Supervisory Responsibilities: This job has no direct supervisory responsibilities.
- Basic knowledge of the mechanical operations of vehicles.
Responsibilities
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- o Associate Degree
- o Bachelor Degree
- o Doctorate Degree
- Assists Service Advisor by working with customer and technician to identify required maintenance.
- Participates in required training
- Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Skills
- Intermediate skills in Microsoft Office products.
- Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
- Ability to understand and follow instructions.
- Communication
- Attendance Expectations:
- The position requires regular and predictable attendance.
- Scheduled shifts may include evening hours, weekends, and holidays.
Company info
- Responsible for identifying and documenting service, maintenance, and repair service for customers.
- Duties are generally performed in the service area.
- may include conducting road tests on customer vehicles.
- Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.
- Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
- Greets customers in the service drive area and assists them with the process of checking vehicle in for service.
- May advise customers on necessary and recommended services.
- May offer additional services and repairs to customers.
- Assists customers with reviewing documentation, processing payment, and returning keys for completed services.
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This listing is sourced directly from Hendrick Manufacturing's careers page and normalized into a canonical job model.