Buildkite

Buildkite

Senior Customer Success Manager

US · Senior

Sponsorship not specified$140k-$155kDetected 6 days ago
GitCI/CDGitHub ActionsJenkinsCircleCIDevOpsCanvaSalesforceSalesAccount ManagementCustomer SuccessCadenceLeadershipCommunication

About the role

  • This is a founding role on a small, senior team.
  • This is an Individual Contributor position.

Responsibilities

  • Value Realization: Drive measurable business outcomes from the Buildkite investment by aligning each account's success plan to the customer's core engineering and business goals.
  • Internal Orchestration: Act as the central Buildkite resource on the account - mobilizing Account Executives, Technical Account Managers, Solutions, Product, and Support so the customer experiences one cohesive Buildkite.
  • Cadence Design: Determine when and how to engage each account based on the value it returns to the customer - right-sizing engagement so every interaction earns its place on the customer's calendar.
  • Executive Engagement: Cultivate and maintain trusted relationships with customer C-suite, VP, Director, and program-owner stakeholders - including the executive sponsor accountable for the Buildkite investment.
  • Executive Business Reviews: Lead the EBR cadence with the AE and TAM - bringing the value narrative, customer readiness, and forward-looking strategy that keeps the partnership on track.
  • Customer Advocacy: Amplify the voice of the customer inside Buildkite, ensuring Product, Engineering, and Support stay focused on what matters most to the accounts you own.
  • Stakeholder Navigation: Navigate complex internal and customer organizations to drive consensus, surface blockers, and align stakeholders to the outcomes the partnership depends on.
  • Expansion Sourcing: Identify and source expansion opportunities through the Customer-Sourced Qualified Lead (CSQL) process - turning customer outcomes into growth.
  • The ability to handle objections, navigate complicated discussions, and drive alignment across customer and internal stakeholders - with persistence in the face of adversity
  • Experience orchestrating across Sales, Solutions, Support, Product, and Marketing to deliver a coherent customer experience across complex, multi-stakeholder accounts

Requirements

  • You're a Strong Fit if You Have

Nice to have

  • Hands-on familiarity with Buildkite or comparable CI/CD platforms (Jenkins, GitHub Actions, CircleCI, Harness, GitLab CI) - enough to navigate a customer's CI/CD architecture conversation without needing translation
  • Experience partnering with Technical Account Managers or Solutions Architects in a model where the technical and relationship roles are explicitly separated
  • Familiarity with CS platforms (Vitally, Catalyst, Gainsight, Totango, or similar) and modern revenue stacks (Salesforce, Avoma, ChartMogul, or equivalent)
  • Meaningful work alongside some of the most innovative engineering teams in tech
  • A supportive, collaborative team culture where your ideas and expertise matter
  • Why You'll Love Working at Buildkite
  • Compensation - $140-155K
  • 🌈 Equal Opportunity Employer

Compensation

  • Competitive compensation and benefits package

Benefits

  • Own the post-sale state of a portfolio of named Enterprise accounts as the customer's single accountable partner at Buildkite - across health, adoption, retention, and expansion identification.
  • Translate technical adoption and platform health into the business outcomes that matter to executive sponsors, and into the language they use with their own leadership.
  • Partner with the Account Executive on renewal strategy by driving the value narrative, customer readiness, and account health that underpin every commercial conversation.

Company info

  • Onboarding: Partner with the Technical Account Manager on the first 90 days, and sustain the joint CSM/TAM cadence that drives customers from go-live to long-term value.
  • The Senior Customer Success Manager is a highly strategic, senior individual contributor responsible for driving quantifiable business impact across a focused portfolio of Buildkite's highest-impact Enterprise customers.
  • We're looking for someone who wants to define the role, not just fill it.

Visa & Work Authorization

  • ain trusted relationships with customer C-suite, VP, Director, and program-owner stakeholders — including the executive sponsor accountable for the Buildkite investment
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This listing is sourced directly from Buildkite's careers page and normalized into a canonical job model.