Finastra

Finastra

Expert ACH Support Engineer

Atlanta

Sponsorship not specifiedDetected 13 hours ago
SQLLinuxSalesforceCustomer SupportCommunicationCollaborationMentoring

About the role

  • Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
  • Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Responsibilities

  • Provide expert‑level functional and technical support for Payments platforms, with emphasis on NACHA / ACH processing and FGPP flows
  • Own complex and high‑severity customer issues across the full support lifecycle, including investigation, resolution, validation, and customer communication
  • The Expert ACH Engineer is a senior individual contributor role within the Payments Customer Support organization.
  • This role provides advanced functional and technical support for Finastra Payments platforms, with a primary focus on NACHA (ACH) payments and FGPP (Global Payments Platform).
  • The role owns complex, high‑impact customer issues end‑to‑end, reduces operational risk, contributes to backlog reduction, enables self‑service and case deflection, and improves resolution quality.
  • The engineer operates independently on complex issues, mentors junior engineers, and partners closely with Product, Engineering, and Infrastructure teams across regions.
  • At Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds, and experiences.
  • We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Requirements

  • Experience supporting regulated production environments with formal incident, problem, and change management processes

Nice to have

  • Experience with enterprise case management tools (e.g., SFDC)
  • Exposure to Payments platform DR exercises, upgrades, or change validation
  • Familiarity with case deflection analytics, automation, or workflow optimization
  • Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra-open to everyone who wants to participate and contribute.
  • Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.

Skills

  • Ability to write and interpret SQL queries for troubleshooting and analysis
  • Experience working with Oracle databases, including schemas, tables, and audit data
  • Experience supporting enterprise‑scale, transaction‑intensive production systems
  • Working knowledge of Linux / Unix environments (logs, processes, permissions)
  • Familiarity with application logs, batch processing, schedulers, and message queues
  • Understanding of system‑to‑system integrations, APIs, and file‑based interfaces
  • Experience with messaging or middleware concepts (queues, retries, wait states)
  • Ability to trace end‑to‑end transaction flows across multiple internal and external systems
  • Strong understanding of ACH, wire payments, and real‑time payments (RTP / FedNow)
  • Knowledge of payment lifecycles, validations, queues, exceptions, and repair processes
  • Familiarity with compliance and risk controls, including OFAC, sanctions, fraud, and regulatory reporting impacts
  • Experience supporting environments with multiple third‑party vendors (OFAC, Fraud, FX, network providers)

Benefits

  • Enjoy unlimited vacation, subject to local regulations and business priorities.
  • Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
  • Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
  • Specific benefits may vary by location.

Company info

  • At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry.
  • Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.
  • Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
  • Help us make a difference at Finastra.
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This listing is sourced directly from Finastra's careers page and normalized into a canonical job model.