Bb
Customer Success Manager, QNX
Ottawa, Ontario · Contract
Sponsorship not specified$73k-$102kDetected 23 days ago
SalesforceCRMSalesAccount ManagementPipeline ManagementForecastingProcurementCustomer SuccessCustomer SupportEmbedded SystemsRoboticsVoIPMedical DevicesCommunicationProblem Solving
About the role
- Worker Sub-Type: Regular Job Description: QNX enhances the human experience and amplifies technology-driven industries, providing a trusted foundation for software-defined businesses to thrive.
- QNX® software is trusted across industries including automotive, medical devices, industrial controls, robotics, commercial vehicles, rail, and aerospace and defense.
Responsibilities
- Partner with Regional Sales Managers to provide end-to-end support across the sales lifecycle, from opportunity development through post-sales engagement.
- Support customer retention efforts by managing renewals, identifying expansion opportunities, and driving customer satisfaction initiatives.
- Prepare quotes, pricing proposals, contracts, evaluations, and commercial documentation that support new and existing business opportunities.
- Collaborate with Sales Managers to maintain accurate sales forecasts, pipeline visibility, and opportunity data within Salesforce.
- Identify and support upsell and cross-sell opportunities across assigned accounts.
- Liaise with Finance to support customer account setup, invoicing, payment inquiries, and order management activities.
- Serve as the Salesforce CRM lead for assigned sales teams, ensuring account data accuracy and operational integrity.
- Manage account creation, contact maintenance, opportunity administration, and reporting activities within Salesforce.
- Support CRM testing, product launches, pricing updates, and process improvements.
- Proven ability to manage multiple priorities, deadlines, and stakeholder relationships simultaneously.
Requirements
- Assist with customer-facing events, trade shows, technology days, and marketing activities as required.
- If you have any of these then that would be great
Nice to have
- SIP payments are based on an employee's sales performance against quarterly or full-year quotas for the fiscal year.
Skills
- QNX® technology has been deployed in the world's most critical embedded systems, including more than 275 million vehicles on the road today.
Compensation
- $72,800.00 - $102,375.00
- Please be advised that the compensation hiring range indicated herein is provided solely as a good-faith estimate of expected base compensation for the position.
- The actual compensation offered will be determined at the time of hire and is contingent upon multiple factors, including but not limited to the candidate's qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process.
- The BlackBerry Sales Incentive Pay (SIP) program is a bonus incentive program designed to reward eligible employees for their contributions towards BlackBerry's sales success.
Benefits
- The BlackBerry Sales Incentive Pay (SIP) program is a bonus incentive program designed to reward eligible employees for their contributions towards BlackBerry's sales success.
Company info
- This is an active opening.
- We are seeking to fill this position immediately
- Build and maintain strong relationships with customers, distributors, and procurement stakeholders to ensure a seamless customer experience.
- Support customers with licensing, professional services activation, and entitlement-related requests.
This listing is sourced directly from Bb's careers page and normalized into a canonical job model.