Highmark Health
Financial Advocate
Pittsburgh PA, 15212, 2 Allegheny Center
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About the role
- This job will coordinate and assist Allegheny Health Network (AHN) patients with a financial risk to AHN related to financial obligations for both the technical and professional billing systems.
- This will be done by serving as an escalated contact for the patient and initiating outreach to AHN patients with a financial risk.
- Patient satisfaction will be ensured by following department policies and procedures while assisting patients.
Requirements
- Previous experience in interviewing patients and family members
- It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
- As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.
- Performs other duties as assigned or required.
- Associate's Degree in Billing, Health Care or related field (3 years of coordinator experience/training and/or billing/follow-up experience/training
- or equivalent combination of education and experience may be substituted)
- 3 years of performing healthcare registration, patient finance, or customer service.
- 2 years with health insurance terminology and principles
- Customer Service
- Critical thinking
- Problem solving
- Preferred
- 1 year in a physician billing or health care claims environment
- AAHAM Certified Revenue Cycle Professional
Benefits
- Identifies and verifies medical benefits and COB order.
- Initiate patients in applying for alternative payment programs including, but not limited to Medical Assistance, Addison-Gibson grants, Cobra, AHN's Financial Assistance program, or payment plans.
Company info
- Allegheny Health Network
- Cooperates with and maintains excellent working relationships with internal and external customers. Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships. (10%)
This listing is sourced directly from Highmark Health's careers page and normalized into a canonical job model.