SPS-North America Opportunities - Not Externally Posted Board

SPS-North America Opportunities - Not Externally Posted Board

Client Service Manager

Pittsburgh, Pennsylvania, United States

Sponsorship not specified$80k-$90kDetected 27 days ago
Operations ManagementRecruitingHRManual TestingLeadershipMentoring

About the role

  • Client Service Manager 📍 Pittsburgh On-site The Client Service Manager (Lockbox)) is responsible for overseeing on-site operations, leading teams, and serving as the primary point of contact for the client.
  • Duties, responsibilities and activities may change at any time with or without notice.
  • Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role.

Responsibilities

  • Lead and manage daily lockbox processing activities
  • Takes action to drive change and innovation that will transform our business
  • Takes personal ownership to deliver results. Empowers and trusts others in decision making
  • Enable Change - Takes action to drive change and innovation that will transform our business
  • Manage individual and departmental goals
  • Maintain/update comprehensive process documentation to support operational transparency and consistency
  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!

Requirements

  • High School Diploma or equivalent required.
  • 5+ years of experience in operations management and client relationship management.
  • Ensures that required system performance, turnaround time, and service levels are achieved
  • Some local travel is required for this position.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Nice to have

  • Experience in a service-driven or facilities management environment is preferred.

Skills

  • Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
  • The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Compensation

  • The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
  • Use of Artificial Intelligence (AI):
  • No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
  • Vacancy Status:
  • This posting is for an existing vacancy.
  • $80,000 - $90,000 USD

Benefits

  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  • Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
  • SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
  • At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Company info

  • Client Service Manager
  • 📍 Pittsburgh
  • The Client Service Manager (Lockbox)) is responsible for overseeing on-site operations, leading teams, and serving as the primary point of contact for the client.
  • This role ensures exceptional service delivery, strong client relationships, operational efficiency, and compliance with company policies and contractual requirements.
  • The Client Service Manager (Lockbox) will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
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