Goodrx
Manager, Client Success (Pharma)
Remote USA
Sponsorship not specified$136k-$216kDetected 1 day ago
iOSAndroidProject ManagementJiraSalesforceCRMAccount ManagementLead GenerationCustomer SuccessResearchCommunicationCollaborationMentoring
About the role
- GoodRx is looking for a highly motivated and experienced leader to join the Client Success team and report to the VP, Client Success.
- The Manager, Client Success will be responsible for leading a team of Account Managers focused on the relationship management of our top tier Pharmaceutical and Agency clients.
- Through mentorship and hands-on coaching, the Manager will ensure client satisfaction and contract renewals for their team's book of business as well as assist their team in driving contract expansion (upsell/cross-sell).
Responsibilities
- Drive team in effective and timely implementation of all customer (Pharma and Agency client) engagements. Act as a main point of escalation in all matters relating to client/agency program objectives, concerns, and needs.
- Help to guide and develop the professional growth of Account Managers
- Assist in developing and delivering top account Quarterly Business Reviews (QBRs).
- Drive lead generation opportunities in collaboration with team and Sales, leveraging program insights and customer feedback to uncover new business opportunities.
- Collaborate with other leaders in Client Success, Sales, Operations, Product, and Strategy on creating training materials and guides for Client Success.
Requirements
- 8+ years of professional experience in Pharmaceutical client and account management
- Ability to apply analytics and data to a value proposition
- Proven team player with a positive attitude who adapts easily to a fast-paced, high-growth and external-facing environment
- 3+ years of professional experience as a team lead within customer success
- Strong written/verbal communication, excellent relationship management skills, and sharp attention to detail
- Willingness to think critically and solve problems in new or creative ways
- Proficient with CRM software like Salesforce and project management platforms like JIRA or TaskRay
Compensation
- GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name
Benefits
- Our goal is to help Americans find convenient and affordable healthcare.
- We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.
- GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits.
- Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave.
- If you need any assistance or accommodations due to a disability, please reach out to us at accommodations@goodrx.com.
- GoodRx is America's healthcare marketplace.
- Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare.
- GoodRx is the #1 most downloaded medical app on the iOS and Android app stores.
This listing is sourced directly from Goodrx's careers page and normalized into a canonical job model.