Interrahealth

Interrahealth

Lead Application Support Engineer

USA - Remote · Senior

Sponsorship not specifiedDetected 62 days ago
C#ReactGitSQLAzureCI/CDGitHub ActionsGrafanaDatadogDevOpsLLMsPerformance ManagementCustomer SuccessLeadershipCollaborationMentoring

About the role

  • health, reliability, and continuous improvement of our mission-critical SaaS platforms.
  • work is executed while simultaneously mentoring and managing a team of application
  • engineering to reduce recurring issues at their root.

Responsibilities

  • Serve as the primary technical authority for production support code paths, hotfixes, and stability-focused enhancements, performing deep-dive technical triage across the full application stack.
  • Develop and communicate clear workarounds to minimize customer impact while permanent fixes are in progress.
  • Establish engineering standards for support-owned code, including testing
  • Maintain SLA compliance and ensure accurate, timely ticket documentation
  • Build and maintain a problem registry

Requirements

  • 10+ years of experience in application support, software engineering, or a
  • Strong hands-on proficiency in.NET / C# for reading, debugging, and writing production-quality code.
  • Solid understanding of React front-end applications. ability to diagnose UI-layer issues and interpret browser-side errors.
  • Deep experience with Microsoft SQL Server - proficient in query analysis, execution plan review, and performance troubleshooting.
  • Proven track record of owning complex, high-stakes production incidents end-to-end.
  • Experience with structured problem management methodologies (e.g., root cause analysis, 5 Whys).

Nice to have

  • Familiarity with CI/CD pipelines and deployment automation (Azure DevOps, GitHub Actions).
  • Exposure to observability and monitoring tooling (Application Insights, Datadog, Grafana, or similar).
  • Background in business critical SaaS environments where multi-tenancy, uptime
  • ITIL Foundation certification or equivalent experience in structured IT service management.
  • (e.g., GitHub Copilot, Azure OpenAI, Claude Code, custom diagnostic bots).
  • commitments, and customer impact sensitivity are top-of-mind.
  • Working Conditions & Environment:
  • Periodic travel (approximately 10%) for team meetings, and company events (as

Skills

  • Champion the adoption of AI and automation tools (e.g., Copilot, AI-assisted log

Compensation

  • We invest in connection-join us for an annual offsite to collaborate, build relationships, and have some fun together.

Benefits

  • We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.
  • Flexible scheduling and core collaboration hours (10:00 AM - 3:00 PM ET), giving you space for both deep work and real life.
  • 🌴Time off that you're expected to use
  • Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.
  • 💙Comprehensive health coverage
  • Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family.
  • Includes company contributions to HSA/FSA accounts (based on plan selection).

Company info

  • Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care-helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
  • The Role:
  • We are looking for a hands-on and operationally minded Lead Developer to own the
  • health, reliability, and continuous improvement of our mission-critical SaaS platforms. This
  • Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey.
  • Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care-helping providers make informed decisions and patients access the right medications with greater clarity and affordability.
  • Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
  • role is intentionally designed for a senior engineer who writes production ready code, leads
  • complex debugging efforts, and sets technical direction for how support-driven engineering
  • support engineers.
  • You will work at the intersection of support, engineering, and operations: triaging escalated
  • incidents, developing hotfixes, identifying systemic failure patterns, and partnering with
  • You bring a forward-looking mindset to
  • a function that could otherwise be purely reactive - and you use modern AI-assisted
  • tooling to make your team faster and smarter.
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This listing is sourced directly from Interrahealth's careers page and normalized into a canonical job model.