Ingram Content Group
Technical Support Specialist
La Vergne, TN, United States
Sponsorship not specified$24k-$48kDetected 26 days ago
CI/CDMachine LearningExcelCustomer SupportZendeskResearch
About the role
- At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel.
Responsibilities
- Provides technical support for iPage/CoreSource and various Ingram ordering applications, open systems and data fulfillment products, as well as the processing of digital files into ICG platforms.
- Provides technical support for publishers, bookstores, and retail website partners linked to iPage/CoreSource.
- Communicates the resolution to the customer and properly documents for escalation as needed.
- Volunteer opportunities and in-kind drives for non-profits throughout the year
Requirements
- 1 year of experience in Call Center or related Customer Service role
- 1+ years of experience supporting software and/or hardware/network
- 1 year of experience supporting a variety of Operating Systems and web browser versions
Nice to have
- Experience supporting technical services
- Publishing or book industry experience
- Intermediate MS Excel experience, including data manipulation
- Experience with Zendesk or other call tracking or ticketing system
Skills
- Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.
- The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.
Compensation
- $24.87/hour - $30.91/hour.
- This range represents the anticipated low and high end of the salary for this position.
Benefits
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 10 vacation days & 10 sick days accrued annually and 3 personal days
- Wellness program with access to a gym for associates
- Encouraged continued education with our tuition reimbursement program
Company info
- Agents respond to questions from various Ingram distribution points, including Lightning Source and VitalSource or other 3rd party clients or customers.
- Utilizes Excel and FTP/Webservice applications to assist with setup and multiple phases of testing to determine move to production for Integrate customers.
- Responds to calls/emails from external and internal customers about technical issues with software and internet products and services.
- Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
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This listing is sourced directly from Ingram Content Group's careers page and normalized into a canonical job model.