Ping Identity

Ping Identity

Senior Manager, Technical Account Management

USA - Remote · Senior

Sponsorship not specified$160k-$190kDetected 33 days ago
OAuthAccount ManagementCustomer SupportZero TrustLeadership

About the role

  • The Senior Manager, Technical Account Management is a high-visibility leadership role requiring a blend of identity domain depth, delivery excellence, and strategic customer advocacy.
  • Success in this role is measured by the operational health, retention, and overall customer experience of your assigned portfolio.

Responsibilities

  • People Leadership & Talent Pipeline: Lead and mentor a team of Technical Account Managers.
  • Establish clear performance standards, foster a culture of technical curiosity regarding emerging identity standards, and design proactive career development plans.
  • Drive the hiring strategy to secure a diverse pool of elite technical talent across various experience levels.
  • Assess team capability, align technical skill sets with evolving IAM deployment models (SaaS, software, and co-managed environments), and implement scalable processes within the Customer Experience organization that can adapt as our customer base expands.
  • Executive Advocacy & Relationship Management: Build strong, long-term relationships with key customer stakeholders, including CISOs, CIOs, and Lead Identity Architects.
  • Partner closely with Customer Experience leaders, Account Executives (AEs), and Support teams to safeguard renewals, mitigate friction, and provide Product Management with structured feedback on feature requests and product direction.
  • Lead and mentor a team of Technical Account Managers.
  • Build strong, long-term relationships with key customer stakeholders, including CISOs, CIOs, and Lead Identity Architects.
  • We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity.

Requirements

  • 10+ years of experience in technical account management, enterprise customer experience engineering, technical support leadership, or complex IT delivery.
  • 5+ years of direct people management experience overseeing technical, client-facing engineering teams.
  • Proven track record of scaling technical delivery teams, driving operational excellence, and maximizing Elite customer experience and retention.
  • Demonstrated capability to interface confidently with C-level executives, possessing the strong executive presence required to navigate complex organizational dynamics.
  • Experience collaborating closely with sales or account management organizations to achieve shared customer outcomes.
  • Deep knowledge of large-scale enterprise IT ecosystems, application integrations, and security architectures.

Nice to have

  • Identity & Access Management (IAM) Expertise: Practical familiarity with IAM principles, directory services, Zero Trust security frameworks, and core protocols (such as SAML, OIDC, OAuth, and FIDO2).
  • Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or equivalent practical experience in complex technical environments.
  • Background in leading or advising on digital transformation initiatives, legacy-to-modern identity migrations, or complex software integration projects.
  • Recognized industry certifications such as CISSP, CCSP, or identity-specific credentials.

Skills

  • Define the technical account management roadmap for our Elite accounts.

Compensation

  • $160,000 to $190,000
  • In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above.
  • Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
  • We're growing quickly, but remain true to the innovative, can-do startup values that got us here.
  • Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.
  • Here are just a few of the things that make Ping special:

Benefits

  • We believe in and facilitate a flexible, collaborative work environment.
  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together.
  • Commuter Offset (Specific locations)

Company info

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives
  • You will lead, scale, and mentor a team of Technical Account Managers who act as embedded trusted advisors to Ping's most strategic and complex Elite customers.
  • Cross-Functional Alignment: Act as a critical bridge between customers and Ping's internal teams.
  • Act as a critical bridge between customers and Ping's internal teams.
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This listing is sourced directly from Ping Identity's careers page and normalized into a canonical job model.