Intenseye
Application Support Engineer
New York, New York
Sponsorship not specified$100k-$150kDetected 63 days ago
LinuxDevOpsCustomer SupportTCP/IPDNSFirewallVPNResearchCommunicationCollaboration
About the role
- You're the person who gets things done in a high-paced, unstructured environment.
Responsibilities
- Customer support & relationship management
- Own customer communication throughout the lifecycle of every ticket, providing timely and clear updates.
- Maintain and contribute to user-facing documentation, help center content, and knowledge base articles.
- Technical investigation & infrastructure support
- Contribute to improving internal processes, playbooks, and support tooling.
Requirements
- Our technology gives enterprises the ability to see risk and inefficiency as they emerge, take action in real time, and prevent incidents before they happen.
- Hands-on experience with SSH and VPN - setup, tunneling, and troubleshooting.
- Strong written English and a natural ability to explain technical topics to non-technical stakeholders.
- Ability to navigate ambiguity
Skills
- This position requires three days at our NYC Office.
Compensation
- $100k-$150k
Company info
- Configure and troubleshoot SSO and authentication integrations for enterprise customers.
- Troubleshoot and resolve connectivity issues by working directly with customers' IT teams - including remote access sessions, VPN configuration, SSH access, proxy setup, and firewall and network diagnostics.
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This listing is sourced directly from Intenseye's careers page and normalized into a canonical job model.