ServiceTrade

Senior Product Manager - ServiceTrade Inspections

Remote, USA · Senior

Work authorization requiredDetected 6 days ago

iOSAndroidA/B TestingProduct ManagementProduct StrategyStakeholder ManagementAccount ManagementAR/VRLeadershipCommunication

About the role

Why ServiceTrade: You'll belong here from the start.
We bring together kind, curious people with diverse perspectives and trust them with meaningful work.
When you work at ServiceTrade, your impact extends beyond our walls, supporting communities and markets you might never have thought about - and making work that truly matters every day.

At ServiceTrade, you'll build technology that matters - for your career, your team, and the thousands of commercial contractors who rely on our platform every day.
In this role, you will own the roadmap, execution, and stakeholder alignment for ServiceTrade's Inspections product-a high-visibility platform used by fire protection, HVAC, and facilities service companies to conduct compliance inspections in the field.
translate customer needs into feature requests, escalate bugs, manage release coordination
You've successfully partnered with Engineering, CX, Support, Design, and Marketing to ship complex products and keep stakeholders aligned
You'll be the recognized product voice for Inspections across the organization-to Sales, Customer Experience, Support, Engineering, Design, Marketing, and Leadership.
If you thrive in high-stakes, high-visibility environments where you're expected to own outcomes, this is your role.
Own resolution of critical customer escalations requiring triage, prioritization, and proactive closure
Drive cross-functional teams (Engineering, CX, Support, Implementation) to resolve escalations, not just track status
Partner with Engineering to define requirements and prioritize technical work
Collaborate with Customer Experience and Support to ensure they have release notes, enablement documentation, and the tools they need to support customers

Experience with SaaS products serving field service, compliance, or inspection workflows (fire protection, HVAC, facilities management, safety)

Familiarity with vendor/partner integrations
Understanding of mobile app product management (iOS/Android SDKs, offline sync, mobile UX)
Knowledge of fire and life safety codes and standards (NFPA, AES, ULC, Joint Commission, IFC) or willingness to learn the domain deeply
Background managing or working alongside contractors or offshore teams
A few things you'll want to know:
What does ServiceTrade do?
Ok, so why should I care about that?
Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum
Flexible Spending Account and Dependant Care Account

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Communicate the roadmap and product vision clearly and consistently to Sales, Account Management, Support, Implementation, Marketing, and executive stakeholders
Company-paid Life insurance, STD and LTD
Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
401(k) with up to 3% employer match and NO vesting period
Flexible PTO policy

We're on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.
We're looking for a Senior Product Manager - ServiceTrade Inspections who's excited to make an impact.
You'll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.
On the Product Management team, you'll have the opportunity to own products that impact real businesses, work closely with customers and engineering, and grow as a product leader in an environment that trusts you to make decisions and rewards initiative.
Engage directly with customers to understand their workflows, pain points, and requirements; translate customer feedback into product decisions

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Please Be Aware of Recruiting Scams
To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

This listing is sourced directly from ServiceTrade's careers page and normalized into a canonical job model.