Intercom
Senior Manager, Forward Deployed Engineering
San Francisco, California · Senior
Sponsorship not specified$252k-$280kDetected 1 day ago
A/B TestingProduct ManagementProduct StrategyCustomer SupportIntercomCommunicationMentoring
About the role
- This role is both strategic and hands-on.
- Unlike traditional engineering management roles, this position demands high commercial fluency and a tight feedback loop with our R&D teams.
- We value leaders who are in the details, and "show, not tell".
Responsibilities
- You will collaborate closely with Sales, Solutions and Product to not only deliver customer transformation but also to translate field experience into sharp, actionable feedback that shapes our roadmap.
- Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.
- Support complex, seven-figure opportunities with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
- Lead discovery, design, and delivery of tailored technical solutions, including PoCs, evaluations and business value assessments.
- experimentation & building is encouraged & celebrated.
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.
Requirements
- 5+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.
- Having 3+ years of experience leading technical customer-facing teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
- Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.
- Proof of eligibility to work in the United States is required.
Compensation
- The base salary range for candidates within the San Francisco Bay Area is $252,000 - $280,000.
- The base pay range is subject to change and may be modified in the future.
Benefits
- We are a well-treated bunch, with awesome benefits!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Flexible paid time off policy
- Paid Parental Leave Program
- All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
- Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc.
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This listing is sourced directly from Intercom's careers page and normalized into a canonical job model.