Inizio Engage
Bilingual Team Lead Non-Licensed
United States - Remote · Contract
Sponsorship not specifiedDetected 26 days ago
ComplianceExcelCustomer SupportHIPAALeadershipCommunicationCollaborationOrganizational Skills
About the role
- They will primarily act in a 50/50 capacity; 50% on the phones managing telecommunications and 50% assisting the Call Center Supervisor with leading the project team.
- This is your opportunity to join Inizio Engage and represent a top biotechnology company!
- To learn more about Inizio Engage, visit us at: https://inizio.com/ Equal Opportunity & Inclusion Inizio Engage is proud to be an equal opportunity employer.
Responsibilities
- Support Business Unit Director, Operations Manager, Client Account Manager and Call Center Supervisor in all project business initiatives and objectives.
- Be innovative, using creativity, imagination and information to develop ideas and suggestions for improvements.
- Lead by example, adhering to corporate compliance and demonstrating the values of quality, integrity, innovation, accountability, collaboration, and leadership.
- Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines.
- Complete and accurately document Adverse Events as per client and federal guidelines.
Requirements
- Accurately collect information required by individual programs and correctly document data in specific project databases.
- Bachelor's degree or equivalent work related experience.
Compensation
- The base pay range for this position is $14.00/hr – $26.00/hr.
Benefits
- Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
- Continuous growth opportunities through learning, leadership development, and career advancement support
- Assist with call monitoring; provide timely feedback to Healthcare Communicators.
- Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
Company info
- We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
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