Foundation for California Community Colleges

Foundation for California Community Colleges

Bilingual Call Center Agent, CICC

California Remote

Sponsorship not specifiedDetected 23 days ago
SalesforceCRMOutbound SalesCustomer SupportResearchLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingMicrosoft Office

About the role

  • Our headquarters are located in Downtown Sacramento, just blocks from California's State Capitol.
  • Budgeted Hourly Pay Range: $22.00 - $23.10 Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.

Responsibilities

  • Manage multiple tasks simultaneously, remaining calm under pressure during peak call volumes or challenging interactions
  • Accurately Document call notes, reports, and updates in the Customer Relationship Management (CRM) system.
  • Collaborate with internal departments to manage administrative tasks and coordinate efforts to meet customer needs.
  • Manage multiple tasks simultaneously, remaining calm under pressure during peak call volumes or challenging interactions; apply effective de-escalation techniques when necessary.

Requirements

  • The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years.
  • Conduct outbound outreach to families or individuals when required, ensuring effective communication and follow-through.
  • Bilingual in Spanish required.

Compensation

  • Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.
  • Budgeted Hourly Pay Range:

Benefits

  • Competitive compensation, generous PTO, holidays
  • Medical, dental, and vision plans, Flexible Spending Accounts, and Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings
  • CalPERS retirement program and optional 403(b) and 457 Retirement plans
  • Tuition reimbursement
  • Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.
  • Primary responsibility is to provide accurate information about eligible benefits, answer questions and inquiries, troubleshoot issues, document case notes and escalate inquiries when necessary.
  • Provide professional, resourceful, and empathetic support to callers, handling inquiries related to benefits and eligibility.
  • Effective communication with individuals from diverse socio-economic, educational, and cultural backgrounds.
  • We're recruiting for mission-driven, passionate, equity-minded individuals with a strong desire to impact and change people's lives for the better
  • FoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency
  • Team members are hired for their expertise in niche areas across our areas of impact and higher education overall, and for their knowledge of business, philanthropy, technology, communications, and more

Company info

  • We are seeking Bilingual Call Center Agents to join the Foundation's Community Impact Call Center to provide outstanding customer service and technical assistance to families who receive social services across the state.
Apply directly at Foundation for California Community Colleges →Create a free account for alerts like thisView Foundation for California Community Colleges immigration profile

This listing is sourced directly from Foundation for California Community Colleges's careers page and normalized into a canonical job model.