Pie Insurance
Manager, Premium Audit
United States · Senior
Sponsorship not specified$95k-$120kDetected 45 days ago
SalesforceBusiness DevelopmentAuditingOperations ManagementProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptabilityInternal AuditUnderwriting
About the role
- We leverage technology to transform how small businesses buy and experience commercial insurance.
- You will translate functional plans into operational processes and guide execution to meet business objectives.
- All AI-reviewed applications are still subject to human oversight and decision-making at multiple stages of the process.
Responsibilities
- Manage premium audit operations through team leads and professional individual contributors, ensuring consistent quality and productivity standards
- Partner with Analytics team to analyze audit results and identify trends impacting profitability
- Provide a hands-on approach to leadership, ensuring team success by offering guidance, support, and using strong management practices such as regular one-on-ones and performance coaching
- Support recruitment and onboarding of new team members as the audit function scales
- Create development plans for team leads and individual contributors
- Collaborate with Underwriting, Claims, and Business Development teams on audit-related issues
- Partner with Customer Service and Billing teams to resolve audit disputes and collection matters
Requirements
- Strong customer service background with ability to handle escalated situations professionally and empathetically
Nice to have
- High School diploma required
- Bachelor's degree preferred
- 5+ years of Workers' Compensation Premium Audit experience required
- 6+ years of overall commercial insurance experience required
- 3+ years of management or supervisory experience required
- Experience managing both internal teams and external vendor relationships preferred
- Proficient in G-Suite Tools, Nexus, Slack, and Salesforce
- Experience with rvel, and Bureau systems preferred
Skills
- Experience leading team leads and individual contributors
- Customer Focus: Strong customer service background with ability to handle escalated situations professionally and empathetically
- Technical Knowledge:
- Deep understanding of Workers' Compensation premium audit principles and state-specific requirements
- Knowledge of audit dispute resolution processes and settlement practices
- Familiarity with commercial insurance policy administration and billing processes
- Understanding of underwriting and pricing impacts of audit results
- Experience with audit management systems and reporting tools
- Leadership Qualities:
- Ability to translate strategic direction into operational execution
- Strong decision-making skills with appropriate judgment on escalation matters
- Collaborative approach with ability to influence across functions
Compensation
- Competitive cash compensation
- When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations.
Benefits
- A piece of the pie (in the form of equity)
- Comprehensive health plans
- Generous parental and caregiver leave
Equal opportunity
- Pie Insurance is an equal opportunity employer.
Visa & Work Authorization
- xual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic
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This listing is sourced directly from Pie Insurance's careers page and normalized into a canonical job model.