Iron Bow Technologies

Iron Bow Technologies

Field Services Technician 3

Fairfax, Virginia, United States

Sponsorship not specified$28k-$33kDetected 15 days ago
Customer SupportVoIPCommunicationProblem SolvingAdaptability

About the role

  • This position is ideal for a customer-focused IT professional who enjoys solving technical challenges in a fast-paced environment.

Responsibilities

  • Provide technical and IT support for Commonwealth of Virginia end users.
  • Perform OEM-certified warranty repairs and break/fix support for desktops, laptops, and related equipment.
  • Perform desktop and laptop refreshes, including imaging and deployment of new devices.
  • Manage system updates, asset management, and equipment lifecycle activities.
  • Create, document, and maintain detailed service tickets from assignment through resolution.
  • Provide smart-hands support for network, server, and VoIP technologies.
  • Participate in after-hours and weekend support as business needs require.
  • Maintain a high level of customer satisfaction through timely issue resolution and effective communication.
  • 2+ years of IT support or desktop support experience.

Requirements

  • Valid Virginia Driver's License and reliable transportation required.

Skills

  • Experience troubleshooting, servicing, and repairing desktop and laptop computers.
  • Experience supporting Windows and macOS operating systems.
  • Experience with imaging, device deployment, and hardware lifecycle management.
  • High school diploma or equivalent combination of education and experience.
  • Desktop and laptop hardware repair.
  • Windows and macOS support.
  • Remote administration tools.
  • Ticketing and asset management systems.
  • Hardware imaging and deployment.
  • Basic networking, server, and VoIP support.
  • Excellent troubleshooting and problem-solving skills.
  • Outstanding customer service and communication skills.

Compensation

  • The salary range for this position is $28-32.75/hr.
  • This range reflects the anticipated base pay for the position and is not a guarantee of final compensation.
  • Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.
  • This range represents only one component of Iron Bow's total compensation package.

Benefits

  • An overview of our benefits is available on our careers page.

Equal opportunity

  • Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
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This listing is sourced directly from Iron Bow Technologies's careers page and normalized into a canonical job model.