Rheosense INC

Field Service Engineer (FSE)

San Ramon, CA

Sponsorship not specified$100k-$115kDetected 12 hours ago

CRMLogisticsERPCustomer SupportMechanical DesignElectrical EngineeringCommunication

About the role

RheoSense, Inc. (RheoSense) is a leading scientific instrumentation company specializing in high‑precision microfluidic viscosity measurement technology.
Position: Field Service Engineer (FSE) Corporate Office: San Ramon, California Relocation Assistance: No.
This is an onsite position based at RheoSense's corporate headquarters in San Ramon, California.

Responsibilities

When not traveling to customer locations, the Field Service Engineer is expected to work from the corporate office and collaborate closely with Engineering, Operations, Manufacturing, and Commercial teams.
Most importantly, you are End User Focused, building trust through clear communication, technical expertise, and a genuine desire to help customers achieve their goals.
Whether supporting a critical customer issue, performing preventative maintenance, or contributing feedback that improves products and processes, you consistently deliver professional, high-quality results that reflect RheoSense's commitment to excellence.
Perform instrument installations, calibrations, preventive maintenance, repairs, and onsite or remote troubleshooting of RheoSense instrumentation.
Deliver an exceptional customer experience through responsive communication, professionalism, and an end-user-focused service mindset.
Maintain accurate, timely, and error-free service records, reports, calibration documentation, and technical notes.
Collaborate with Operations to support repairs, instrument preparation, shipping activities, and inventory requirements.
Partner with Engineering to communicate field issues, product feedback, reliability trends, and opportunities for product improvement.
Work closely with Applications Science and Sales teams to support customer evaluations, demonstrations, installations, training, and post-sale success.
Build and maintain strong customer relationships by serving as a trusted technical resource and representative of the company.

Requirements

You are a hands-on, customer-focused Field Service Engineer who thrives in a fast-paced scientific instrumentation environment.
You are Error-Free in your work, demonstrating precision, attention to detail, and a commitment to quality when supporting sophisticated scientific instruments.

Nice to have

7+ years of field service engineering experience supporting scientific, analytical, laboratory, or precision instrumentation.
Experience with viscometers, rheometers, fluid characterization instruments, or related laboratory equipment.
Experience serving as a technical resource, mentor, or trainer for field service teams.
Background in Mechanical Engineering, Electrical Engineering, Physics, Chemistry, or a related technical field.
Experience working in a small-company environment where flexibility, initiative, and hands-on involvement are essential.
Familiarity with CRM, ERP, and service management systems.

Compensation

$100,000-$115,000 annually.
The starting salary for the selected candidate will be determined based on job-related, non-discriminatory factors, including skills, experience, qualifications, and geographic location.
Starting salaries are typically positioned within the range and are not commonly offered at or near the maximum of the salary band.

Benefits

Minimum Qualifications Bachelor's degree in Engineering, Physics, Chemistry, or a related technical discipline, or an equivalent combination of education and experience.

Company info

Our innovative VROC® platform is trusted by researchers, engineers, and scientists across biotechnology, pharmaceuticals, materials science, and advanced manufacturing.
We are committed to delivering accurate, reliable, and user‑friendly measurement solutions that empower our customers to accelerate discovery, improve product performance, and drive scientific advancement.
At RheoSense, we foster a collaborative, fast‑moving environment where innovation, continuous improvement, and customer focus guide everything we do.
As we continue to grow, we're looking for talented individuals who are excited to contribute to cutting‑edge technology and make a meaningful impact in the scientific community.

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