Datavant2

Account Associate, Provider

Remote - United States

Sponsorship not specified$10k-$25kDetected 12 days ago

ComplianceCRMAccount ManagementExcelLogisticsProcess ImprovementHRCompensationCustomer SuccessCustomer SupportHIPAACommunicationCollaborationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
The range posted is for a given job title, which can include multiple levels.

Responsibilities

Provide operational and coordination support for our provider accounts in partnership with Account Managers
Develop ability to assess customer satisfaction, retention risk identification, and assist with issue communication
Submission/management of support tickets for issues related to access, IT, site IDs, etc.
Manage customer-facing escalations as initial point of contact and coordinate internal response via emails, setting up meetings, and follow ups to lead to issue resolution
Manage creation/changes to SOPs, workflows, job aids, and operational documentation
Manage provisioning/access for current and new clients during implementation
Support recurring customer communications including operational updates, issue follow-ups, and outage notifications.
Identify recurring workflow challenges or operational gaps to create opportunities for process improvement
Manage billing issue resolution in partnership with Finance
Ability to manage multiple priorities in fast paced environment

Requirements

Proficiency in Microsoft Suite (Powerpoint, Excel, Outlook, etc.) highly desirable
Comfort operating in a fast-paced, matrixed organization
Ability to travel up to 10-25%
Ability to navigate ambiguity and coordinate issue resolution across teams
Bachelor's degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)
2-4 years experience in account coordination, customer support, customer success, healthcare operations, or related customer-facing operational environments.
Strong communication and relationship management skills
Strong organizational skills with the ability to manage multiple priorities simultaneously
Ability to coordinate cross-functional activities and drive timely follow-through
Demonstrated ability to collaborate effectively across teams and functions
Ability to interpret performance data and explain outcomes to customers

Nice to have

Familiarity with HIPAA-regulated environments preferred

Skills

Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

Compensation

In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
$65,000 - $73,000 USD

Benefits

Datavant is the data collaboration platform trusted for healthcare.
From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
Maintain accurate account documentation, health indicators, and risk flags
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.

Company info

Effective communication with both customers and internal stakeholders

Equal opportunity

To learn more about our commitment, please review our EEO Commitment Statement here.
If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category.

Visa & Work Authorization

This job is not eligible for employment sponsorship.

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This listing is sourced directly from Datavant2's careers page and normalized into a canonical job model.