Overjet

Overjet

Director of Customer Success, SMB

United States, Remote · Director

Sponsorship not specifiedDetected 174 days ago
RESTSalesforceCRMAccount ManagementCustomer SuccessAccount RetentionLeadershipCommunicationCollaborationPublic Speaking

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Your expertise in customer success, dentistry, and AI technology will be essential in ensuring our dental practice customers realize maximum value from our platform.

Responsibilities

  • Team Leadership: Recruit, train, mentor, and manage a high-performing customer success team. Set clear goals and targets, provide guidance and support, and foster a collaborative and motivated team culture.
  • Customer Success Strategy & Playbook: Develop comprehensive customer success strategies aligned with company objectives, customer lifecycle stages, and product adoption milestones.
  • Collaboration: Collaborate closely with cross-functional teams, including sales, product management, and marketing, to align customer success efforts with overall company objectives.
  • Lead the Future of Dentistry.
  • You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth targets.
  • Customer Success Execution: Drive the entire post-sale customer journey from onboarding and activation through renewal and expansion.
  • Communicate portfolio performance, renewal pipeline status, and key insights to support strategic decision-making.

Requirements

  • Proven track record of at least 5 years in customer success or account management, with a minimum of 2 years in a managerial role.
  • Excellent leadership and team management skills, with the ability to inspire and motivate a customer success team to achieve and exceed retention and expansion targets.
  • Proficiency in using CRM and customer success software tools (e.g., Salesforce, Gainsight, or similar platforms).
  • At least 2 years of experience working with dental practices or Dental Service Organizations, with strong knowledge of dental industry dynamics.
  • Demonstrated experience developing and implementing successful customer success strategies, including onboarding programs, health scoring, and lifecycle engagement models.
  • Exceptional communication and interpersonal skills to establish and maintain relationships with customers, key stakeholders, and internal teams.
  • Analytical mindset with the ability to leverage data, and customer health metrics to drive retention performance and identify expansion opportunities.
  • Ability to use systems and AI tools to draw conclusions and drive efficiencies
  • Results-oriented with a strong sense of urgency, resourcefulness, and a proactive approach to problem-solving.
  • Why Overjet?
  • Competitive Compensation and Equity
  • Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
  • 401k plans with a matching program

Compensation

  • Competitive Compensation and Equity

Benefits

  • Overjet is the world-leader in dental AI.
  • Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care.
  • improve oral health for all.
  • Monitor customer health scores, track performance metrics, and analyze data to identify at-risk accounts and growth opportunities.
  • Customer Relationship Management: Build and maintain strong relationships with key customers, dental professionals, and dental organizations.
  • Reporting: Prepare accurate and timely retention forecasts, health score reports, and presentations for senior management.

Company info

  • Now, we're looking for talented people to fulfill our mission: improve oral health for all.
  • Now, we're looking for talented people to fulfill our mission:
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This listing is sourced directly from Overjet's careers page and normalized into a canonical job model.