Distro
Service Operations Specialist
Troy, Michigan
Sponsorship not specifiedDetected 9 days ago
Account ManagementExcelHRISCustomer SupportCommunicationCollaborationTime ManagementMicrosoft Office
About the role
- **Position Summary ** The Service Operations Specialist is responsible for supporting the seamless delivery of client services across payroll, tax, HRIS, and account management workflows. This role serves as a primary point of contact for an assigned client base, ensuring accurate payroll processing, responsive issue resolution, and consistent service
- execution in alignment with department SOPs. The Specialist coordinates user setup, provides system training, manages client inquiries, analyzes data for process improvements, and collaborates with internal teams to drive client satisfaction and retention. **Essential Duties and Responsibilities ** Act as the main point of contact for assigned clients,
Nice to have
- Position Summary ** The Service Operations Specialist is responsible for supporting the seamless delivery of client services across payroll, tax, HRIS, and account management workflows.
- This role serves as a primary point of contact for an assigned client base, ensuring accurate payroll processing, responsive issue resolution, and consistent service execution in alignment with department SOPs.
- Process payroll accurately and timely in accordance with federal, state, and local regulations as well as company policies.
- Review payroll data for accuracy and address discrepancies prior to final submission.
- Calculate pay changes, status adjustments, and terminated employee final pay while following applicable laws.
- Assist with off-cycle payrolls, manual checks, and payroll adjustments with proper documentation.
- Attend webinars and training to stay up to date on best practices related to the company and department.
- Assist in maintaining team resources such as checklists, templates, and reference materials.
This listing is sourced directly from Distro's careers page and normalized into a canonical job model.