Psecu
Contact Center Service Advisor
Harrisburg, PA
Sponsorship not specifiedDetected 18 days ago
Outbound SalesResearchCommunicationProblem Solving
About the role
- Additionally, the Service Advisor will be the first point of reference for the Member Experience Contact Center Agents and utilize a more evaluative and investigative decision-making process in assisting members with their accounts.
Responsibilities
- Navigate internal resources like the knowledge base, information library, and intranet to support accurate and efficient service delivery.
Requirements
- High School (Required)
- Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams?
- Any equivalent combination of experience and education. | Required
Skills
- Compose written correspondence to verify information or address account inquiries.
- Act as the first point of escalation for member concerns, using interpersonal and problem-solving skills to de-escalate issues.
- Performing various back-office functions as needed.
- Contact Center Service Advisor provides superior member service in the skill sets pertaining to the Member Experience Contact Center.
Benefits
- Research and resolve issues through financial transactions, account/card maintenance, digital support, member education, and cross-serving appropriate services
Visa & Work Authorization
- This would include but not limited to handling share and loan transactions, general account inquiries, digital channels support, card disputes, lost/stolen cards and Visa card maintenance.
This listing is sourced directly from Psecu's careers page and normalized into a canonical job model.