Dedicated IT

Dedicated IT

Hybrid IT Support Technician II - Richmond, KY

Richmond, KY · Mid · Full-time

Sponsorship not specified$60k-$70kDetected 45 days ago
ComplianceVendor ManagementDNSFirewallVPNCiscoHIPAAEHR/EMRLeadershipCollaborationMentoringSharePoint

About the role

  • Schedule: Hybrid schedule, 1 day per week average onsite time with client in Richmond.
  • Possibility of evolving into full-time onsite role

Responsibilities

  • Resolve client issues through support tickets, meeting SLA requirements.
  • Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service.
  • Document detailed notes, track time accurately, and update technical documentation.
  • Manage email tickets and escalate to Escalation Engineer when needed, providing thorough notes and recommendations.
  • Quickly identify and communicate potential major incidents to the Team Lead.
  • Troubleshoot and create workarounds when standard procedures don't apply.
  • Assist with software installations and vendor management for client support.
  • Maintain timely case follow-up and keep clients updated.
  • Collaborate on client projects with the fCIO and POD Teammates
  • Provide comprehensive support for workstation hardware, software (Windows/Mac OS), and mobile devices, ensuring seamless day-to-day operations for end users.

Requirements

  • Prior experience in a Managed Service Provider (MSP), required.
  • High School Diploma or GED required.
  • 2-3 years in a helpdesk or similar advanced technical role, required.

Nice to have

  • CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred
  • relevant experience may be considered in lieu of specific certifications.
  • Experience with ConnectWise preferred
  • Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred
  • Technical Proficiency: Experience with ConnectWise preferred

Compensation

  • Equipped with modern tools and cutting-edge hardware common to the Enterprise clientele we partner with, you'll have what you need to deliver an exceptional support experience while continually developing your technical skills.
  • Our Support Technician IIs are customer-focused problem-solvers who provide fast, effective technical support.
  • You'll be the first line of defense, fielding incoming calls, tackling e-mailed tickets, and offering mentorship to your teammates.
  • As the frontline of Dedicated IT, you'll help a diverse range of clients with creative solutions to technical challenges-making a real impact in their daily operations.
  • $60,000 - $70,000
  • We Are Looking for Candidates That Embody Our Core Values:

Benefits

  • Including medical, dental, and vision coverage to keep you and your family well.
  • 401K with Company Match: Start planning for your future with our competitive retirement savings plan.
  • Generous Time Off: Enjoy 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
  • Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.

Company info

  • Start planning for your future with our competitive retirement savings plan.
  • Dedicated IT
  • Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare.
  • Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT.
  • Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.
  • At Dedicated IT, we are invested in our employees.
  • Their goals, growth, and success (both professional and personal) are a top priority.
  • We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.
  • https://www.linkedin.com/company/dedicated-it/posts/?feedView=all
  • https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm
  • Position Summary
  • Join a team that values work-life balance and a supportive, collaborative environment
  • This role periodically requires onsite field work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more.
  • Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings.
  • These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.
  • Thanks for your interest in Dedicated IT!

Equal opportunity

  • Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.

Visa & Work Authorization

  • al employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any ot
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This listing is sourced directly from Dedicated IT's careers page and normalized into a canonical job model.