NCL Bahamas

Group Specialist

Sunrise, Florida

Sponsorship not specifiedDetected 9 days ago

SalesNegotiationCustomer SupportResearchCommunicationProblem Solving

About the role

Responsible for selling Norwegian Cruise Line reservations directly to consumers by cultivating and maintaining customer relationships.
This entails making phone calls with the intent of promoting and selling group reservations, driving direct group and individual reservations and sales ensuring a superior customer service experience..

Promote sales to direct consumers by initiating calls and acting on leads and/or prospects in order to identify travel needs.
Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, and identifying and meeting customer needs and expectations.
Build and maintain effective relationships with new and existing consumers.
Maintain consumer prospect lists/contact database in order to identify customer's travel trends.
Contact direct group leads and qualify them based on their group's needs and requests.
Maintain a relationship with group leader and individual group guest.
Perform other job-related functions as assigned..

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent.
Negotiation skills and the ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian's program guidelines

High School Diploma or equivalent required
Bachelor's degree in Marketing, Business Administration or related field of study preferred
Minimum 1 year sales experience required.
Cruise sales experience preferred..

Must have excellent verbal communication skills in order to effectively communicate with direct guests on the telephone and internally
Proven record of excellent customer service and retention skills
Must be able to multi-task and work efficiently in a high energy sales environment that is goal and/or quota driven
Problem solving, research, and resolution skills
Adherence to dress code is strictly enforced

Regent Seven Seas Cruises
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Brand Overview
Norwegian Cruise Line
Oceania Cruises
New Releases
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.
The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

This listing is sourced directly from NCL Bahamas's careers page and normalized into a canonical job model.