Hire With Reef
Operations Manager - Mobile Auto Repair Team
Los Angeles, California, United States
Sponsorship not specifiedDetected 11 days ago
LogisticsProcurementInventory ManagementPerformance ManagementLeadership
About the role
- We are looking for an experienced, hands-on operations leader to be our primary presence on the ground in the United States.
- You will not spend all of your time sitting behind a desk.
- This role requires someone who is comfortable in the field, understands the realities of running a mobile service operation at scale, and can translate customer demand into operational capacity, fast.
Responsibilities
- This is an opportunity to join early, own the operational build-out, and grow with the business.
- from building and managing a network of skilled technicians, to ensuring every customer interaction reflects the Assure standard.
- As Head of Operations you will own the end-to-end delivery of our mobile repair service: from building and managing a network of skilled technicians, to ensuring every customer interaction reflects the Assure standard.
Requirements
- you are the most senior person on the ground and you act accordingly ▪ Excellent communicator.
- Able to manage up to an international leadership team and down to a distributed field workforce simultaneously ▪ Valid US driver's licence and ability to travel as required
Nice to have
- This role requires someone who acts, not just reports ▪ Work closely with the customer experience and sales teams to align capacity with demand and reduce drop-off between booking and delivery
- Ideally in a scale-up or nationwide roll-out environment ▪ Track record of building operational infrastructure, not just inheriting it ▪ Experience with fleet management, equipment procurement, and field logistics ▪
Skills
- you have hired, trained, and performance-managed field teams before ▪
Benefits
- Secure IQ Services is recruiting for the role of Head of Operations for Assure Scratch & Dent USA, a fast-growing subscription service that is scaling nationwide across the United States.
- About Assure Scratch & Dent Assure Scratch & Dent is a fast-growing mobile scratch and dent repair membership programme operating across the United States.
Company info
- What We Are Looking For ▪ 5+ years in an operations leadership role within a mobile services, field services, or automotive repair/reconditioning business ▪ Proven experience managing a team of mobile technicians or field service personnel.
- The Role We are looking for an experienced, hands-on operations leader to be our primary presence on the ground in the United States.
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