Zoox
Shift Lead, Fusion Center Analysts
Las Vegas, NV · Senior
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About the role
- You will work closely with leaders within the Fleet Operations organization and assist and interact with multiple teams across the company, including TeleGuidance, PMO, User Experience, and Product.
- Additionally, you will be responsible for maintaining productivity, quality and safety standards for both the robotaxi and test fleet for all operating hours.
- You will be the field expert for tools, features, and functions related to TeleOps workflows, coordinating and streamlining processes supporting Fleet Operations at Zoox.
Responsibilities
- Act as a "player/coach" regularly and as the first point of contact to support service escalations
- Support on-call rotation with the possibility of day, swing, and mid-shift
Requirements
- 6+ years of experience working in a high-level collaborative environment and promoting a teamwork mentality
- 2+ years of experience in technical troubleshooting, ideally within the automotive or transportation industry.
- Proven ability to problem-solve and improve operational efficiency
- Experience working in a complex technical environment
- Strong analytical and problem-solving skills with the ability to think critically under pressure.
- Demonstrated proficiency in data analysis and interpretation.
- Proactive mindset and resourcefulness
- Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
- Excellent communication and collaboration skills, able to effectively communicate complex technical information to both technical and non-technical audiences.
- Ability to work independently and manage multiple tasks concurrently in a fast-paced environment.
- Strong commitment to safety and adherence to strict quality standards.
Skills
- Monday - Friday, 10am - 6pm
Compensation
- $75k-$90k
This listing is sourced directly from Zoox's careers page and normalized into a canonical job model.