Effortlessadmin
Client Service Team Manager
Edmonton, Alberta · Full-time
Sponsorship not specifiedDetected 12 days ago
Project ManagementCustomer SupportLeadershipCommunicationCollaborationProblem Solving
About the role
- Why This Role Is Critical To Our Success The Client Service Team Manager plays a pivotal role in our organization by leading our client-facing service teams that are the backbone of our customer experience.
- This position is in-person, on-site in Edmonton, AB.
Responsibilities
- Establish and maintain service level standards, ensuring exceptional customer support via live chat, email, and phone
- Collaborate with the development team to provide service team insights for product improvements and refinements
- Monitor team workload and performance metrics, making adjustments as needed to optimize efficiency
- Create and maintain documentation of service procedures and best practices
- Effortless Admin is committed to building diverse teams and an inclusive workplace.
Requirements
- 3+ years of leadership experience in a client service environment required
- Bilingual in English and French is an asset but not required
Nice to have
- About Effortless Admin
- As an expanding organization, we're seeking motivated leaders who want to join us on our growth trajectory.
- Why This Role Is Critical To Our Success
- The Client Service Team Manager plays a pivotal role in our organization by leading our client-facing service teams that are the backbone of our customer experience.
- Identify trends in client inquiries and issues to proactively address recurring challenges
- Serve as an escalation point for complex client situations, demonstrating advanced problem-solving skills
- Regularly report on team performance and client satisfaction metrics to senior leadership
Compensation
- This is a full-time permanent position with a competitive compensation and benefits package.
Benefits
- The opportunity to shape the service experience for Canada's top benefits administration technology provider
- Competitive salary, comprehensive benefits package, and performance incentives
- A flexible company culture that celebrates success and values work-life balance
- If you're passionate about client service excellence, have a deep understanding of the Canadian benefits industry, and thrive in a leadership role, we want to hear from you.
- Please submit your resume and cover letter detailing your experience in team management and benefits administration.
- Lead, mentor, and develop a team of Group Benefits Specialists who support plan sponsors and members
- Implement training programs to ensure team members remain current on product features and benefits administration best practices
- Canadian benefits administration experience preferred
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