Stanfordmedicinechildrenshealth
End User Services Technician
SUNNYVALE, CA, United States
Sponsorship not specifiedDetected 2 days ago
iOSAndroidTCP/IPDNSPatient CareCommunication
About the role
- This paragraph summarizes the general nature, level and purpose of the job.
- The End User Services Technician will interface with all levels of customers from the nurses, physicians to executive leadership.
- This role will be assigned to a specific area or zone and represents Information Services to customers.
Responsibilities
- Ability to develop and expand customer focused technology solutions.
- Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and to identify complex problems and review related information to develop and evaluate options and implement solutions
- Performs after hours pager support on a rotation
- Coordinates timely support and repair on various Information Service equipment covered by third-party vendor maintenance agreements
Requirements
- Knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and wireless
- Knowledge Microsoft Windows, Mac and Mobile device (iOS, Android, Windows Mobile, etc) terminology
- Ability to communicate information and ideas in speech and writing so that others (technical and non-technical) will understand
- Ability to follow directions well
- Ability to work collaboratively within a team as well as independently
- Ability to relate to clients in a meaningful way- "having a unique personal touch"
- Ability to work both independently and within a team environment
- Ability to stay in touch with technology changes and our client's operating environment changes
- Knowledge of Windows and Android mobile client devices, and Apple iOS products
Compensation
- Compensation is based on the level and requirements of the role.
- Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
- Typically, new team members join at the minimum to mid salary range.
- Minimum to Midpoint Range (Hourly): $34.12 to $44.36
Benefits
- Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to
Equal opportunity
- equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.
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