Magnet Forensics

Senior Customer Delivery Specialist – West Coast (United States)

Washington (WA) · Senior · Contract

Work authorization required$115k-$165kDetected 110 days ago

ElasticsearchSparkRecruitingOnboardingCustomer SuccessCustomer SupportCommunicationOrganizational Skills

About the role

The Senior Customer Delivery Specialist is a senior customer-facing role within the Technical Delivery team.
In this position, you will be responsible for leading complex customer onboarding engagements, driving strategic adoption initiatives with management, and service as a technical and customer success subject matter expert.
NOTE 1: Candidates must currently reside on the West Coast of The United States.

Lead complex, high-impact onboarding engagements for strategic accounts.
Design and develop tools for customer consumption as needed.
Serve as a trusted partner between Product and Engineering to advocate for customer needs and product improvements.
Provide enhanced technical support for customer inquiries via ticket and phone calls.
Lead customer onboarding engagements, including planning, technical setup, and success validation.
These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together.

3-6 years of experience in a customer-facing role ( technical support, onboarding, training, or customer success ).
Familiarity with Elasticsearch and Kibana.
Ability to explain technical concepts to non-technical users.
Travel: 25% travel required for customer-engagements and conferences.

The Compensation range is for the primary location for which the job is posted.
$115,000 - $165,000 (USD) a year
Salary range (min - max)
With employees based around the world, Magnet Forensics has been expanding our global presence.

The Compensation range is for the primary location for which the job is posted.
Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills.
If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.
If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).
$115,000 - $165,000 (USD) a year
Salary range (min - max)

Generous time off policies
Healthcare and retirement benefits Indicators of Success We're looking for someone who checks off most, but not all, of the boxes listed in "skills and experiences".
Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce.

Deliver introductory training sessions and walkthroughs for new customers.
It's more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have "been there, done that".
We want to be part of your development journey, and we'll learn as much from you as you learn from us.
The Most Important Thing We're looking for candidates that can provide examples of how they have demonstrated
How We Work At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance.

Accommodation is available to all applicants upon request throughout the hiring process.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Magnet Forensics handles and uses personal data of job ap

This listing is sourced directly from Magnet Forensics's careers page and normalized into a canonical job model.