GLIDE
Health Systems Program Manager
San Francisco · Full-time
Sponsorship not specified$85k-$90kDetected 20 days ago
ComplianceInventory ManagementHIPAAPublic HealthClinical Laboratory TechniquesSASCommunication
About the role
- GLIDE's Health Empowerment & Access Team (HEAT) programs are at the forefront of innovative and collaborative approaches in San Francisco.
- This role ensures clinical excellence, regulatory compliance, and data-driven quality improvement across all testing operations.
- This position is responsible for the entire prevention-to-quality cycle: direct participant counseling and sample collection, chain of custody and inventory management, audit preparation and contract reporting, and supervision of interns and testing staff.
Responsibilities
- Lead evaluation activities and provide programmatic support during monitoring periods.
- Collaborate with the Compliance and Impact (C&I) team on data management, reporting, and evaluation.
- Coordinate GLIDE staff for testing events, manage the testing calendar/staff scheduling, and collaborate with community partners to maintain and expand our community reach, including soliciting new venues for testing.
- Train new staff on how to complete testing paperwork and support corresponding database entry and communicate new testing protocols and ensure adherence.
- Provide HIV, HCV, and STI risk reduction counseling, risk assessment, and disclosure sessions, and document and report new HIV/HCV/STI positives to SFDPH.
- Update daily temperature logs, run monthly controls, and submit monthly test batches and reports to appropriate partners.
Requirements
- Experience supervising staff in a unionized environment.
- Current California State Phlebotomy Technician I (CPT-1) certification or ability to obtain within 6 months of hire.
- CA Rapid HIV/HCV Test Counselor or ability to obtain within 6 months of hire.
- Basic Life Support (BLS) certification required within 3 months of hire.
- Experience working with people who use drugs (PWUD) and people living with HIV/HCV.
- Experience coordinating, implementing, and evaluating service delivery with community providers.
- Collect appropriate samples, run rapid HIV/HCV tests, external controls, and complete all required paperwork.
- 2-3 years of equivalent work experience providing HIV/HCV/STI prevention education, phlebotomy, and/or testing to similar populations, OR equivalent combination of education (bachelor's degree in public health or related field) and direct service experience.
- Minimum of 2-3 years of supervisory experience in a clinical, public health, or community-based setting, including direct oversight of full-time staff.
- Demonstrates understanding of Harm Reduction as a public health model for social justice.
- Familiarity with social determinants of health (SDOH) and how they impact people experiencing homelessness and other marginalized populations.
- Strong communication skills and the ability to build rapport/trusting relationships with diverse populations to facilitate sharing of personal health data and other confidential information.
- Experience with venue-based testing and street-based settings (mobile testing, SROs, health fairs).
- Knowledge of motivational interviewing techniques, counseling principles, and health education.
- Comfortable working in an environment with potential exposure to bloodborne pathogens (with appropriate PPE).
Nice to have
- Experience with CLIA-waived and moderate complexity testing in an outpatient setting.
- Sit or stand comfortably
- and the ability to navigate throughout office spaces (via elevator or stairs).
Skills
- Bilingual in English and Spanish, Cantonese, Russian, or ASL.
- Ability to work on a computer and see details of objects at close range.
- Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom ).
- Finger dexterity and the ability to use all standard office equipment.
- Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).
Compensation
- $85k-$90k
Benefits
- Director of Health Services, prepare and draft reports for audits by contract funding entities.
- Manage ordering, invoicing, and inventory of testing and phlebotomy supplies, and monitor all perishable medical supplies for expiration.
- Lead and oversee special events to promote testing, linkages to care, health and wellness, prevention education, etc., (includes Project Homeless Connect Community Day of Service, Street Health and Wellness Fairs).
Company info
- GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
This listing is sourced directly from GLIDE's careers page and normalized into a canonical job model.