Whoop
Senior User Experience Researcher
Boston, MA · Senior · Full-time
Sponsorship not specified$90k-$130kDetected 5 days ago
Machine LearningData ScienceUX ResearchProduct StrategyMedical DevicesResearchExperimental DesignCommunication
About the role
- Beyond conducting high-impact research, you will play a critical role in helping teams translate insights into decisions.
- This role is expected to work in-person from WHOOP HQ in Boston, MA.
- This role is based in the WHOOP office located in Boston, MA.
Responsibilities
- Lead end-to-end user research across the product development lifecycle, from opportunity identification and study design through analysis, synthesis, and strategic recommendations.
- Synthesize research findings into compelling insights, frameworks, and narratives that drive alignment, influence strategic decisions, and create clear paths to action.
- Plan and manage multiple concurrent research initiatives, ensuring stakeholder alignment, timely execution, and high-quality deliverables.
- Design and facilitate workshops, synthesis sessions, and stakeholder discussions that transform research findings into aligned decisions, actionable roadmaps, and member-centered outcomes.
- Mentor researchers and cross-functional partners in mixed-methods research approaches, helping elevate research quality, capability, and customer-centered decision making across the organization.
- WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies, behaviors, and daily lives.
Requirements
- Bachelor's degree or equivalent professional experience in Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, Sociology, User Experience Research, or a related field.
- Expertise in both generative and evaluative research methods, with demonstrated ability to select and apply the appropriate methodology for a given problem space.
- Exceptional communication and storytelling skills, with the ability to tailor research insights to diverse audiences ranging from individual contributors to senior leaders.
- The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
- While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements.
- The successful candidate must be prepared to relocate if necessary.
- 5+ years of experience conducting user research within product, healthcare, technology, or other customer-focused environments.
- Demonstrated expertise facilitating workshops, synthesis sessions, and cross-functional decision-making processes that drive alignment and action from research findings.
- Demonstrated ability to independently lead complex research initiatives in fast-paced and ambiguous environments.
- Experience engaging with individuals in sensitive or health-related contexts, with a thoughtful and empathetic approach to research moderation and participant interactions.
- Experience in digital health, healthcare, medical devices, or other regulated industries is preferred.
- Passion for health, human performance, behavior change, and WHOOP's mission to unlock human performance and healthspan.
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
- This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
- Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
- WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility
Compensation
- The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
Benefits
- WHOOP is hiring a Senior User Experience Researcher to join WHOOP Labs in Boston and support the Healthcare Product team.
- We are looking for a researcher who combines deep healthcare curiosity with exceptional communication and facilitation skills, helping elevate how research is understood, applied, and operationalized across WHOOP.
- Translate complex business, product, and healthcare questions into actionable research plans using appropriate qualitative and quantitative methodologies.
- Partner closely with Product, Design, Data Science, Clinical, Regulatory, and Engineering teams to inform product strategy and deliver member-centered healthcare experiences.
Company info
- At WHOOP, we're on a mission to unlock human performance and healthspan.
This listing is sourced directly from Whoop's careers page and normalized into a canonical job model.