Jonas
Account Manager
Remote - USA
Sponsorship not specifiedDetected 5 days ago
Project ManagementCustomer SupportLeadershipCommunication
About the role
- Job Description: The Company: ProviderSoft specializes in Early Childhood Program Management Software.
- We operate with a small, dedicated, driven staff who are passionate and creative about their work.
- You will provide individualized customer service as needed and hold regularly scheduled meetings with Clients.
Responsibilities
- Manage current client accounts by building and maintaining relationships
- Provide training and other onboarding services to new Client accounts and conduct as needed support conference calls
- Document system functionality and its use
- Utilize internal tools and procedures for screen sharing, recording training materials, creating documentation, support tracking, and any other way to aid in the support of accounts
- Understanding of business requirements and the ability to translate these into functional and efficient support for Clients
- Jonas Software supports over 60,000 customers in more than 30 countries.
- Across our broader network, we support a global workforce of more than 30,000 employees.
Requirements
- Hard working and an ability to wear many hats
- ability to positively affect difficult business negotiations
Nice to have
- Bachelor's degree preferred
Company info
- ProviderSoft specializes in Early Childhood Program Management Software.
- Our company focus is Development, Support, and Commercial Sales and our reach is National.
- We employ industry specialists and talented developers to consistently meet the needs of the ever-evolving programs for families and children.
- We have clients that utilize our software product to manage their Early Child Intervention Programs, Preschool Programs, School Age Programs, Center-based Programs, Private-Pay and Out-patient/Clinic Programs, and ABA Programs.
- As an Account Representative at ProviderSoft, you will be dedicated to working and supporting select Clients to ensure that they can successfully utilize our software system to perform various ongoing business operations.
- You will need to be intimately familiar with how your accounts operate and how they interact with our software to ensure that they fully utilize new and existing functionality to meet their workflow needs.
- You will need to work in partnership with Clients on a regular basis and assist them in achieving their goals within the system.
- Above all else, you will be responsible for maintaining the client relationship by anticipating their needs, providing leadership and support with their use of the system, and providing personal, exemplary customer service.
- Provide exemplary customer service via email and phone
- Serve as the liaison between Clients and ProviderSoft development staff
This listing is sourced directly from Jonas's careers page and normalized into a canonical job model.