ShopMy
Senior Manager, Client Strategy - Beauty & Wellness
New York, NY · Senior
Sponsorship not specified$135k-$150kDetected 5 days ago
Product ManagementProduct StrategyPerformance MarketingAffiliate MarketingSalesAccount ManagementValuationCustomer SuccessCommunicationMentoring
About the role
- Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
Responsibilities
- Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
- Drive high retention while consistently identifying expansion opportunities through new product adoption, subscription growth, and data-backed strategic recommendations
- Deliver timely, accurate, and professional support to accounts - timeliness is key
- Strategically bring conversations "up a level" to ensure we're not losing opportunities to drive value for our brand partners
- ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale.
- ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.
- At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers.
- Translating complex data into clear, strategic narratives that drive investment decisions
Requirements
- 6+ years of experience in account management, with experience working with large Beauty & CPG enterprise clients
- Proven track record of driving retention, expansion, upsell, and long-term account growth across strategic customer accounts
- Experience engaging executive stakeholders and influencing decision-making
- Strong analytical instincts with the ability to turn performance data into strategic insight
- Ability to thrive in a fast-paced, high-growth environment
- Bachelor's degree required
- To thrive in this role, you must be organized, engaged, detail-oriented, and well-versed in advising on affiliate marketing programs - while consistently elevating our brands' experience and success on the platform.
Nice to have
- Deep passion and understanding of the creator economy
- Experience in SaaS Customer Success with a track record of exceeding client expectations
- Familiarity with affiliate marketing platforms and performance marketing
- Experience working in a startup environment
- 401k program (3% automated contribution from ShopMy!)
- Wellhub Membership
- Company retreats
- Brand new NYC HQ office
Compensation
- In compliance with New York Pay Transparency Law, the salary range for this position is as shown.
Benefits
- Building trusted relationships with senior marketing leaders at leading beauty and wellness brands
This listing is sourced directly from ShopMy's careers page and normalized into a canonical job model.