University of California , San Francisco

Network Field Services Technician (1 of 2)

San Francisco, California

Sponsorship not specifiedDetected 19 days ago
SwiftStatisticsAccessibilityProject ManagementLogisticsProcurementCustomer SupportTCP/IPCiscoPatient CareResearchLeadershipCommunicationProblem SolvingOrganizational SkillsCompTIA

Stay score

odds of building a lasting career here

88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70

Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Employer immigration record

from this employer's Department of Labor filings

States it is exempt from the H-1B cap

In 2 Department of Labor filings, this employer states it is an institution of higher education — one of the statutory grounds for exemption from the H-1B cap. Cap-exempt employers can file year-round without entering the lottery.Employer's own attestation on a Department of Labor wage determination, not a USCIS determination — exemption is decided per petition.

Files H-1B transfers

22 transfer filings in the last year, covering 22 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • Description UCSF Network Field Services is the department is accountable for providing physical layers one and two of OSI model assistance for the University's IT Eco-system on network-related tasks.
  • The Field team is available round-the-clock, 24/7/365, to reply to network service disruptions in the university's internal as well as affiliate buildings, facilities, and remote sites.
  • Field Technical will facilitate customer training when necessary.

Responsibilities

  • Maintains accurate documentation of service calls, repairs, and manages an up-to-date equipment inventory.
  • Performs complex analysis and takes a lead role in the design, specification and installation of distribution and access electronics. Evaluates and tests new or enhanced electronics and services. Provides expert advice to users/units on communication needs.
  • Works closely with UCSF's Network Services, IS, and IT leadership to identify, implement, and support cost-effective, leading solutions for systemwide network infrastructure.
  • Communicate effectively and deliver messages in a clear and concise manner.
  • Keeps up to date with emerging communications and field operations technologies, industry trends, and best practices. Seeks to implement best practices.
  • Coordinates all phases of multiple, complex network projects: planning, design, procurement, implementation, and documentation. Consults with other units on new or retrofit building projects and to provide advice and guidance on communications infrastructure.
  • UCSF Infrastructure Services provides 24x7 support to the University community, upholding the highest level of responsiveness and reliability at all times for our customers.
  • They support end-users, manage system updates, repairs, and connectivity issues, and play an essential role in troubleshooting network issues, optimizing performance, and implementing protocols.
  • They also oversee software and hardware updates, and manage data storage, disaster recovery, and network resilience.

Requirements

  • Bachelor's Degree or equivalent combination of experience/training in one or more of the following fields: computer science, engineering, computer information systems, etc.
  • Ability to diagnose and solve problems from non-technical descriptions provided by clients.
  • Ability to read, understand, and apply information presented in service manuals, blueprints, and schematic diagrams.
  • Technical knowledge of computer hardware and software systems, including operating systems, productivity software, and other applications.
  • Familiarity with network hardware platforms, network protocols and software, and connectivity issues.
  • Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity, and independent judgment, escalating as necessary.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex network issues.
  • Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
  • Ability to think creatively and is able to work independently and with agility in a fast-paced environment, including responding to network emergencies.
  • Ability to learn effectively and meet deadlines.

Nice to have

  • Bachelor's Degree in one or more of the following fields: computer science, engineering, computer information systems, etc.
  • Cisco Certified Technician (CCT)
  • Information Technology Infrastructure Library (ITIL)
  • CompTIA Network+
  • 1 year of experience working in one or more of the following fields: network services, field services, information technology, or network operations.
  • 3 years preferred.

Benefits

  • This role will execute UCSF's vision while modeling UCSF's culture and values.
  • University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services.
  • Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization.
  • Beyond this, Network Services provides specialized technical support to other employees in the organization, with a focus on those involved in medical and health research.

Company info

  • Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel.
  • Meets with customers to determine the nature of the service request or repair and ensures swift response to customer inquiries. - Diagnoses issues or technical problems and determines proper solutions.
  • Troubleshoots and resolves technical issues on-site. - Works with customers to understand the problem and identify the root causes of network issues.
  • Provides timely technical service and customer support during field visits and dispatches. Meets with customers to determine the nature of the service request or repair and ensures swift response to customer inquiries.
  • Works with customers to understand the problem and identify the root causes of network issues. Recommends solutions. Analyzes network data and statistics to both proactively and reactively resolve network issues.
  • Builds confident relationships with customers with better work protocol.
Apply directly at University of California , San Francisco →Create a free account for alerts like thisView University of California , San Francisco immigration profile

This listing is sourced directly from University of California , San Francisco's careers page and normalized into a canonical job model.