NCL Bahamas
Change & Adoption Manager
Miami, Florida · Senior
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About the role
- Reporting to the Director Technology Strategy, Change, and Communications, this role ensures that people, processes, and behaviors evolve in step with new technologies, operating models, and strategic programs.
Responsibilities
- Develop comprehensive change management strategies aligned with technology transformation goals
- Create and deliver communication plans tailored to different audiences (executive, technology, frontline)
- Produce clear, empathetic, and action-oriented messaging to support adoption
- Support communities of practice, champions networks, and user support structures
- Develop mitigation plans for resistance, capability gaps, or operational friction
Requirements
- DEGREE TYPE: Bachelor's Degree
- 7+ years of experience in change management, communications, or transformation roles
- Strong understanding of organizational behavior, stakeholder engagement, and adoption methodologies (e.g., Prosci, ADKAR, Kotter)
- At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent.
- Communications, Business, Organizational Development or related field
Skills
- Experience working within a global or matrixed technology organization
- Ability to simplify complex technology changes into clear, compelling communications
- Strong facilitation and engagement skills with executive, technical, and frontline audiences
- Experience designing and executing training and enablement strategies
- Track record of measuring change outcomes using data and insights
- Clear, concise communicator capable of simplifying complex topics.
- Effective change leader who brings structure, empathy, and discipline to transformation work.
- Highly organized, outcomes-oriented, and collaborative.
Benefits
- Partner with Learning & Development and product teams to ensure effective training delivery
Company info
- Regent Seven Seas Cruises
- It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
- They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
- All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
- Brand Overview
- Norwegian Cruise Line
- Oceania Cruises
- New Releases
- Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.
- The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
This listing is sourced directly from NCL Bahamas's careers page and normalized into a canonical job model.