Playbook

Playbook

Director of Operations

Chicago, IL · Director

Sponsorship not specified$110k-$120kDetected 36 days ago
SparkProject ManagementFinancial ModelingCadenceLeadershipCommunicationCollaboration

About the role

  • The right person will speak the language of operational rigor, but understands the soul of premium hospitality.
  • Lasting Impact As a result of your time in this role, you have helped shape and define the future of work.
  • You have enabled our host teams to do what they do best: spark connection, enhance well-being, and unlock productivity for thousands of people in office spaces across the country.

Responsibilities

  • The Director of Operations is responsible for empowering host teams to deliver exceptional, client-centered services that foster connection, well-being, and longevity, ensuring high-quality experiences at scale.
  • Ensure all new initiatives have a clear financial model and a scalable delivery plan before deployment to support revenue-generating strategies across diverse amenity spaces.
  • Own the creation and upkeep of operational resources, user guides, and SOPs for our proprietary technology platform, Playbook OS.
  • Ensures Collectives' outputs are aligned with business goals and support scalability of host teams.
  • Manage the technical and operational onboarding for new hires, ensuring they are fully trained, set up, and configured on Playbook OS and necessary applications.
  • Maintain a centralized, "single source of truth" library for all SOPs, training videos, and resource guides.
  • Partner with Client Operations Managers to identify specific sites or individuals needing additional training based on performance data.
  • Deliver structured feedback reports and support remediation plans if a site fails QA.
  • Actively monitor support tickets, Slack channels, and member surveys.
  • Own the strategic Roadmap Calendar, managing what gets rolled out and when to prevent initiative fatigue or overload on Host teams.

Requirements

  • At least 2-3 years managing multi-site portfolios or regional operations.
  • Demonstrated proficiency in creating proformas, financial models, and analyzing P&L statements
  • Ability to coach and influence.
  • Strong ability to coach and inspire others toward achieving desired outcomes.

Skills

  • Team Leadership & Collectives

Compensation

  • Reports to: Chief Experience Officer
  • The Director of Operations is responsible for empowering host teams to deliver exceptional, client-centered services that foster connection, well-being, and longevity, ensuring high-quality experiences at scale.
  • The right person will speak the language of operational rigor, but understands the soul of premium hospitality.
  • Lasting Impact
  • As a result of your time in this role, you have helped shape and define the future of work.

Benefits

  • FREE employee-only medical coverage, a 4% employer 401(k) match, and FREE short-term disability.
  • Other incredible benefits HERE.
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This listing is sourced directly from Playbook's careers page and normalized into a canonical job model.