Google Fiber

NOC Engineer III, Incident Management Team

Austin, Texas · Mid · Full-time

Sponsorship not specified$134k-$152kDetected 8 days ago

Customer SupportTCP/IPBGP/OSPFNetwork MonitoringLeadershipCommunication

About the role

And the job of creating better internet is never done - so we're growing!
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States.
Our teams are expanding as we connect more cities and people to exceptional internet.

Lead the end-to-end remediation of all high severity events (critical escalation paths, compliance with on-call duties, vendor rolodex, augmentation of existing support models from vendors, and post mortem management).
Initiate and lead war room phone calls with cross-functional stakeholders, including but not limited to: network engineers, system administrators, customer support, and management to drive resolution.
Run stakeholder comms and deliver written summaries and reports to executive leadership teams about the incident status, progress, and estimated time to resolution (ETR).
Assist in the generation of automation. Identify, triage, and implement preventive measures to reduce the frequency and severity of incidents and all "chronic/repetitive" issues, assisting in the generation of automation.
Generate post mortem/RCA, identifying lessons learned, actions and drive to fruition, and regular reports on incident metrics, including response times, resolution rates and KPIs to track improvements in MTTR.
It's important to us to create an accessible, inclusive workplace for everyone.

On GFiber's Incident Management team, our NOC engineers resolve outages efficiently with their knowledge of network protocols, configurations, and troubleshooting techniques.
Bachelor's degree in Computer Science, Engineering, telecommunications, a related field, or equivalent practical experience.
3 years of experience with network routing protocols, design and troubleshooting, with network equipment providers.
Experience with network monitoring, ticketing systems, triaging escalation tools, and troubleshooting tools.
Experience with TCP/IP networking concepts, including BGP and OSPF routing protocols, switching and DHCP.
Ability to work non-standard working hours including nights, weekends, holidays, and differing work rotations/shifts.

Technical certifications, such as Nokia (ONC or NRS), Ciena(CE-A or CE-P), MEF CECP, Juniper (JNCIA or JNCIP), FOT, FTAA, DCI, WNT or MRT.
Experience in Radio Engineering incident management and switched network implementations.
OSS Functionality (Fault Management and ticket administration).
Understanding of CWDM/DWDM theory (C-band, L-band, wavelengths), linear and ring topologies, network hierarchy, optical and routed Networks, and ITIL knowledge.

The US base salary for this full-time position is between $134,000 - $152,000 + bonus + benefits.

The US base salary for this full-time position is between $134,000 - $152,000 + bonus + benefits.

equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status.
If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form.

ployment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status

This listing is sourced directly from Google Fiber's careers page and normalized into a canonical job model.