Genpact
Front Line Manager - S&M - Customer Success 4A
3201-HS Canada: Ontario WFH - Virtual, CA
Sponsorship not specified$33k-$55kDetected 13 days ago
Data VisualizationAgentic AIProject ManagementAgileMarketing AnalyticsCRMProcess ImprovementCustomer SuccessResearchLeadershipCollaborationMentoringCertified ScrumMaster
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odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 11 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card intent detected
Genpact LLC obtained a prevailing wage determination for Financial and Investment Analysts in New York, NEW YORK on 2026-06-15. No matching green-card filing appears in our data yet. The determination expires in 5 days (2026-09-12), and a green-card filing must follow before then or the employer starts over.+2 more active determinations on file
Third-party placement is common here
56% of this employer's visa filings place the worker at a client company rather than at the employer itself, across 30 clients. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: General Electric · Morgan Stanley · Boehringer Ingelheim
Green-card follow-through: 83%
Of 6 labor certifications old enough to have been used, 1 expired without the employer filing the next step. Median time from filing to decision: 492 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
DOL often reclassifies their job titles
The Department of Labor assigned a different occupation than this employer requested on 41% of its 37 wage determinations — against a 18% norm. The occupation sets the prevailing wage floor.Reclassification is routine and can reflect genuinely hybrid roles; it is not by itself evidence of underpayment.
Files H-1B transfers
56 transfer filings in the last year, covering 56 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- Oversee distributor chargeback processing, validation, pricing, and finalization of settlements, ensuring accuracy and compliance.
- Track and calculate rebates, validating accruals against terms, conditions, and customer sales performance.
- Coordinate with internal and cross-functional teams to resolve requests efficiently, providing periodic status updates to stakeholders.
Responsibilities
- Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
- Manage SLAs and supervise timely resolution of customer and vendor inquiries, ensuring high-quality service delivery.
- Maintain accurate records of customer interactions, inquiries, complaints, and actions taken for accountability and process improvement.
- Monitor and manage incoming email and phone queries, ensuring acknowledgment and resolution in line with SLA requirements.
- Let's build tomorrow together.
Requirements
- Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
Compensation
- Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications Certified Scrum Master (CSM) - Project Management Latin AmericaProject Managemen
Benefits
- Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Company info
- Genpact never asks applicants to pay to be part of our hiring process.
- We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations.
- Review, approve, and implement key changes to rebates and chargebacks, including pricing and effective dates for high-value customers.
Visa & Work Authorization
- nd considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation
Apply directly at Genpact →Create a free account for alerts like thisView Genpact immigration profile
This listing is sourced directly from Genpact's careers page and normalized into a canonical job model.