Podium
AI Enterprise Customer Success Manager
Lehi, Utah
Sponsorship not specifiedDetected 21 days ago
LLMsAgentic AISalesCustomer SuccessCommunication
About the role
- In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year.
- Podium has been recognized as the Best AI Implementation by Inc.
- Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact.
Responsibilities
- Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
- Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
- You will help ensure customer satisfaction, support product adoption, and assist in demonstrating to our clients the value they are getting out of Podium's interaction platform.
- Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
- Help clients set performance goals and obsess over their success. You will help analyze performance, troubleshoot client challenges, and design creative solutions to obstacles.
- Email/direct customer communication expectations are determined by customer need. Both the AM and CSM should be CC'd to support as appropriate.
- Build with world-class talent
Requirements
- 3+ years of Enterprise Customer Success experience
- Experience in Automotive, Home Services, or a similar industry
- Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
- Understanding of AI capabilities and trends, with experience integrating AI-driven solutions into daily work or team processes
- Ability to identify and highlight customer ROI and business value.
- Strong ability to think at scale while balancing customer experience outcomes.
- Proven success in helping clients make better decisions.
- Experience working in professional services, managed services, or a SaaS company.
- Ability to think like an owner.
- Confidence in confronting daily changes and obstacles is required to succeed in this environment of mastering new things.
Compensation
- Bi-annual swag drops with cool Podium gear and apparel
Benefits
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- A stellar HQ (Utah) gym with local professional coaches and classes offered
Company info
- At Podium, we bring AI Employees to local businesses that turn every conversation into revenue.
- Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
- During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers.
- Serve as the primary post-sales point of contact for a variety of Enterprise business customers. You'll be the quarterback for the customer at Podium for inquiries, issues, and escalations.
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Podium's careers page and normalized into a canonical job model.