United Services Automobile Associa

Business Process Owner II

San Antonio Home Office II/III, USA · Mid

No sponsorship$62k-$112kDetected 26 days ago

Process ImprovementCommunicationProblem Solving

About the role

include managing and maintaining knowledge articles related to card processes, as well as supporting control execution activities to help ensure accuracy, consistency, and compliance across operations.
We offer a flexible work environment that requires an individual to be in the office 4 days per week.
This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Develops, sustains, and manages defined business processes through a structured approach.
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
Supports the execution of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
As a business process owner, plans and coordinates activities for moderately complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes.
In this role, you will serve in a support capacity for operational credit and debit card processes.

4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
Experience in implementing and sustaining change/improvements (change champion).
Hands on experience with Process Mapping and Modeling and creating and validating process documentation.
Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
Demonstrated experience with Lean, Business Process Management, or similar methodology.
Demonstrated experience with utilizing various systems to collect and analyze data.
Knowledge of federal laws, rules, regulations, and applicable guidance, to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards.
Bachelor's degree

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
You are paid within the salary range based on your experience and market data of the position.
The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
USAA does not provide visa sponsorship for this role.

Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Supports alignment of process to overall experience strategy and vision.
Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
OR 4 years of relevant education and/or experience.

Assists with development of communication plans for customers and internal stakeholders.

Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA is an Equal Opportunity Employer.

This listing is sourced directly from United Services Automobile Associa's careers page and normalized into a canonical job model.