orennia

Client Success Associate

Calgary Headquarters · Full-time

Sponsorship not specifiedDetected 43 days ago

CI/CDCustomer SuccessCustomer SupportRenewable Energy

About the role

Our people are passionate and have a strong belief in our mission.
Our efforts impact individuals and communities, all the while working toward a net-zero future.
If you're hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we'd love to hear from you.

This may include but won't be limited to providing front line customer support, product training, onboarding new users, triaging technical requests and maintaining consistent engagement with our client.
Lead training sessions to ensure Orennia's portfolio is embedded, and the active user base is growing by meeting user needs.
Act as a first point of contact for user questions and liaise internally to ensure we deliver on our promises to clients. Create follow- up loops with clients to ensure that queries and issues are resolved to their satisfaction.
Work with the customer to build customer workflows helping integrate our product into their day- to -day workflows.
Work closely with our clients to create customized solutions to their most pressing and complex problems.

You have completed a Bachelor's degree in Engineering/ Mathematics/Computer Science/ Finance.
You have 2-4 years of relevant work experience in the industry or SaaS consulting environment.
You are a critical thinker.
You can connect-the-dots to solve problems and seek out opportunities when the dots don't even exist yet.
You are fearless with technology, excited to get your hands on new systems and can figure out any kind of software.
You are a keen, active listener with inquisitive nature. ability to spot opportunities to grow usage of our services.
You know how to prioritize your work and tasks effectively to achieve best customer outcomes.
You are hungry to learn and contribute.
You are excited about working in a fast-paced scale-up environment and embracing change and ambiguity.

VP, Customer Success
Orennia provides an all-in-one platform for accurate data, predictive analytics and actionable insights across the energy transition.
We drive faster capital allocation decisions and help our clients maximize returns across the solar, wind, storage, power, RNG, CCUS, clean fuels and hydrogen sectors.
The technology that powers Orennia's platform delivers an unparalleled experience, distilling information into actionable insights to give our clients a competitive edge.
As the world decarbonizes its energy stack, trillions in capital need to be deployed.
Global investment in the energy transition must quadruple to over $5 trillion annually to stay on the 1.5°C pathway, according to the International Renewable Energy Agency.

Be an integral part of the Orennia account team that contributes towards growth and retention through contribution of account planning activities and tailored engagement plans.
Develop key relationships with customers to increase our active usage, user count and, ultimately, overall engagement.

This listing is sourced directly from orennia's careers page and normalized into a canonical job model.