The Black Tux

The Black Tux

Retail Training Facilitator

United States

Sponsorship not specified$57k-$69kDetected 27 days ago
Customer SupportLeadershipMentoringMicrosoft Office

About the role

  • In this role, you'll be joining the Retail team.
  • The Retail team spans across 7 brick and mortar showrooms and over 40 Nordstrom locations, all crucial to supporting our customers.
  • This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way.

Responsibilities

  • You will spend most of your time training and coaching in person, with a smaller portion of your time adapting and building supporting materials.
  • Partner with district and area managers to identify skill gaps and follow up on retraining needs.
  • Build job aids, quick-reference guides, and session decks that support the central curriculum.
  • We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
  • Proven ability to lead engaging sessions and coach in a live setting across all levels, from new associates to store leadership.

Requirements

  • Ability to travel across regions, up to 50% of the time
  • Comfort traveling across your territory, including overnights.
  • Proficiency with everyday business tools (Google Workspace or Microsoft Office) and virtual platforms (Zoom, Teams, Meet).

Nice to have

  • You are not the owner of the central curriculum, but you are the person who brings it to life in the field and tailors it to what each team needs.
  • Provide on-the-floor reinforcement during and after launches, new product introductions, and seasonal pushes.
  • Share field feedback with leadership to improve and update programs.
  • Track attendance, completion, and post-training performance.
  • Provide debriefs to store leadership and the VP, Showroom Experience on what was covered and where follow-up is needed.
  • Stay current on product launches, selling techniques, and service standards.
  • 3 -5+ years of experience in training, facilitation, or a customer-facing retail leadership role, ideally in premium or specialty retail.
  • Content-creation ability using an LMS is a plus.

Compensation

  • $57k-$69k

Benefits

  • Diversity, Equity, Inclusion and Belonging We believe our people are our most important asset.
  • Perks & Benefits

Company info

  • To further this important mission, we are looking for a Retail Training Facilitator.
  • Lead workshops, role-plays, and floor coaching that build confidence in selling and managing multiple customers at once.

Equal opportunity

  • We are an equal opportunity employer to all.
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This listing is sourced directly from The Black Tux's careers page and normalized into a canonical job model.