Hylant Group
Associate Client Service Manager - Commercial Insurance
OH - Columbus · Staff+
Sponsorship not specifiedDetected 30 days ago
CRMExcelCommunicationCollaborationMicrosoft OfficeProperty & Casualty
About the role
- The Associate Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while building long term relationships with our clients.
- - Serve as the lead service contact to clients for assigned book of business. This includes oversight of all client service needs and ensuring support team engagement including responsiveness, deadlines and escalation needs.
Responsibilities
- Serve as the lead service contact to clients for assigned book of business. This includes oversight of all client service needs and ensuring support team engagement including responsiveness, deadlines and escalation needs.
- Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.
- Maintain a 96% or higher client retention ratio while also consistently working to pursue opportunities for growth within the existing book of business.
- Maintain and enhance relationships with clients, carrier partners, vendors, internal teams and other stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.
- Lead Client Engagement Strategy (CES) for assigned clients providing oversight and driving client engagement at a "best practice" level.
- Serve as a back-up at all support levels as needed.
- Perform other duties and special projects as assigned.
- And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own.
- The Associate Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while building long term relationships with our clients.
Requirements
- Bachelor's degree in business, insurance, risk management, or similar field of study.
Benefits
- Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.
- Equivalent combination of education and work experience may be considered.
Equal opportunity
- Hylant is proud to be an equal opportunity workplace.
- If you have a disability or special need that requires accommodation, please let us know.
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This listing is sourced directly from Hylant Group's careers page and normalized into a canonical job model.