University of Louisville Physicians, Inc.

University of Louisville Physicians, Inc.

Department Coordinator II - Front Desk Coordinator

Health Sciences Center, USA · Mid · Full-time

Sponsorship not specifiedDetected 68 days ago
ComplianceHRHIPAAEpicEHR/EMR

About the role

  • The Department Coordinator II is responsible for delivering a courteous, efficient, and seamless experience for patients receiving care at the 550 Clinic.
  • This role serves as a primary point of contact, managing incoming telephone calls, triaging requests to appropriate clinic staff, and addressing patient questions and concerns in a timely and professional manner.
  • Verify patient identity and demographic information at each visit, including current address and insurance details

Responsibilities

  • Maintain up-to-date training in EMR systems, HIPAA compliance, and all requirements mandated by grant guidelines and the University of Louisville (UofL).
  • Maintain a daily "no-show" log for each provider's schedule and coordinate follow-up efforts with the Linkage Coordinator.

Nice to have

  • Previous experience working at a clinic front desk.
  • Fluency in multiple languages is a plus.
  • Compensation will be commensurate to candidate experience.
  • Equal Employment Opportunity
  • The University of Louisville is an Equal Employment Opportunity employer.
  • The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment.
  • No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.
  • Consistent with applicable law, demographic information is collected for aggregate reporting requirements.

Skills

  • Enter primary care and appointment data into the Provide Enterprise database.

Compensation

  • It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions.

Equal opportunity

  • The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy.
  • In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans.
  • It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions.
  • Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.
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