ClickUp
Senior Technical Account Manager - Strategic Services
United States · Senior
No sponsorshipDetected 77 days ago
Machine LearningAgentic AIProcess ImprovementRecruitingOnboardingCustomer SuccessCommunicationCollaboration
About the role
- This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes.
- CORE RESPONSIBILITIES TAMs act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set.
Responsibilities
- Lead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support.
- Identify risks early and build recovery plans in partnership with the account team.
- Lead discovery sessions to map current-state vs. future-state processes.
- Recommend optimizations and create workflow templates to scale across teams.
- Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases.
- Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases across teams.
- Serve as the technical partner to assigned accounts, connecting adoption to business value.
- Generate qualified leads through data-driven insights and AI usage analysis.
- Drive cross-functional alignment to position renewals, expansions, and AI upsells.
- Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support.
Requirements
- If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Nice to have
- Skilled at identifying and scoping AI use cases and consumption plans.
- Candidates with experience using agentic tools such as Claude, n8n, make.com http://make.com, or similar tools are preferred.
Skills
- Executive presence and strong communication skills.
Benefits
- While you'll support technical initiatives like process optimization, workflow design, and AI enablement, you'll also own the overall health, engagement, and strategic direction of your accounts.
- Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities.
- Comfortable using dashboards and metrics to communicate health, adoption, and ROI.
- Build and execute adoption plans and account reviews to maintain or improve health.
Company info
- Guide customers through foundational setup, integration, and enablement, while promoting best-practices and system governance and change management.
- Deliver ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform.
- Partner with customers to define and deliver new AI automations that align with business KPIs.
- Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights.
- Drive value throughout entire customer lifecycle post-implementation providing continued/managed services as customers grow their use cases within ClickUp.
- We are an AI-native company.
- Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process.
- This role requires an AI-native professional who actively leverages generative and agentic AI in their day-to-day work, bringing firsthand expertise to help customers unlock the full potential of intelligent automation.
Equal opportunity
- Employer
- ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
- Visa Sponsorship
- Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Visa & Work Authorization
- Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time.
- Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time.
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This listing is sourced directly from ClickUp's careers page and normalized into a canonical job model.